Post Job Free


Sign in

General Manager/COO

Arlington, VA
September 29, 2023

Contact this candidate



**** *. ***** ****

Arlington, VA 22207

The University Club of Washington, D.C.

General Manager/COO August 2020 - Present

As the General Manager, I led the Club through the survival and ultimate stability during and after the COVID-19 pandemic. With the support of the Board of Governors, I implemented strategies based on the financial statements, member expectations, external influences, and team member input. Under my leadership, the Club went from facing closure in 2020 to becoming financially sustainable and having a thriving membership in 2023. Key Successes

• Returned the Club’s total revenues to pre-pandemic levels of $12 million.

• Developed a five-year strategic, operational, and capital investment plan for the Club.

• Raised over $4 million through society memberships and government assistance to sustain throughout the pandemic.

• Attracted 140 new members in two years through strategic marketing campaigns.

• Invested $400,000 in indoor and outdoor facility enhancements to improve the member experience.

• Converted overnight rooms into rentable office space that promotes all-day usage of the Club facilities.

• Installed the first indoor golf/sports simulator at any private member club in Washington D.C.

• Renovated 2 singles squash courts and installed state-of-the-art video equipment for live streaming and recording.

• Brought back overnight room revenue to exceed pre-pandemic levels of $2.1 million.

• Along with the Michelin Star Chef, returned a la carte dining revenue to pre-pandemic levels.

• Adjusted by-laws and house rules to become more agile and remain current within the environment

• Achieved over 90% employee satisfaction on the membership survey

• Developed crisis management policies for riots, protests, or celebrations that caused business disruption in Washington D.C.

Assistant General Manager January 2017-August 2020 Directly responsible for all aspects of the daily operation and overall financial performance of a $5 million Food and Beverage/Events department, $2 million Hotel Rooms division with 60 rooms, Athletics, Sage Spa, Aquatics Center, Front Desk, Valet, Housekeeping, Human Resources, Accounting and Facility Maintenance. The Assistant General Manager acts as the Club Management liaison for all Club Committees and drives the vision instituted by the Board of Governors. Bethesda Country Club, Bethesda, MD January 2012 -January 2017 Director of Clubhouse Operations September 2015 – January 2017 As Director of Clubhouse Operations, I was responsible for the daily operation of 10 departments including Concierge/Front Desk, Engineering and Facility Maintenance, Locker Rooms, Housekeeping, Fitness, Spa, Aquatics, Youth Activity Center as well as the Restaurants and Dining Outlets. In this role, I also worked closely with the Head Golf Professional, Golf Course Superintendent, Human Resources and Accounting.

• Oversaw a yearly $400,000 asset protection plan and capital budget which aimed to address facility inefficiencies and enhance the operation.

• Strategic member of the Greens Committee that completed a $750,000 greens, bunker and surrounds renovation.

• Worked with the Board of Governors and Long-Range Planning Committee to design Club improvements such as indoor practice facilities, roof top patio bar, pool deck expansion and renovations to the clubhouse dining facilities. EDUCATION: James Madison University, Harrisonburg, VA December 2011 Bachelor of Business Administration, Hospitality Management 202-***-****

Restaurant Manager January 2013-August 2013

Managed all supervisors and staff that were involved in the operations of the Club Grill, Family Grill and Pub restaurants along with the Café, the golf course snack bar, and the seasonal pool side cabana and bar.

• Responsible for the annual $1.8 million dollar revenue budget.

• Increased annual food and beverage revenues by $125,000. Dining Room Manager January 2012-January 2013

As the Dining Room Manager, the focus was strongly on providing daily oversight of specific restaurants or outlets located throughout the Club.

Chevy Chase Club, Chevy Chase, MD May – August 2011 Senior Level Food and Beverage Intern

Club Management Association of America Involvement Panel and Individual World Conference Education Speaker 2018 & 2019 Elected to National Capital Chapter of CMAA Board of Directors October 2016 - 2022 Recipient of the NCCMA Executive Leadership Award 2016 & 2020 James Madison University, CMAA Student Chapter President 2011 CMAA Business Management Institute Courses

Sports and Recreation Management 2019

Leadership Principals 2018

General Manager/COO 2017

Club Management 2016

Executive Coaching, AO People Partners 2022-Present Collaborated one-on-one with Executive Leadership Coach, Ed Offterdinger (former CEO and Executive Managing Partner at Baker Tilly) and completed the Leadership Circle program to enhance professional development and executive leadership skills. Assistant Clubhouse Manager August 2013-August 2015 As directed by the General Manager, my primary responsibilities as the Assistant Clubhouse Manager were to increase service department standards, develop programs to protect the facility and fulfill the demand for a youth center. In addition, I was fiscally and operationally responsible for the Aquatic, Housekeeping and Front Desk operations.

• Instituted a facility and asset protection program that included a HVAC redundancy plan, Life/Fire/Safety initiatives and Preventative Maintenance procedures.

• Envisioned and created the Youth Activity Center which consistently performed 20% over monthly budgeted revenue and received 94% satisfaction on the member survey.

Contact this candidate