Marjorie Consumer Relations Specialist Raynor

Experienced professional with a

variety of skills tailored to customer

relations. The process of working with

clients in the business sector, is as

rewarding as the accomplishment of

growing the personal relationship that

lends itself to overall customer

satisfaction.

Experience Education

B.A. Psychology

SUNY Oswego

Oswego, New York

A.A. Marketing/Business

Management

SUNY Broome

Binghamton, New York

NYS Real Estate Course

Skills

Key Account Manager

Customer Needs Assessment

Procedure Standardization

Records Management

Contract Compliance

Data Analysis

Payroll Processing

Conflict Resolution

Human Resource Management

Benefits Eligibility

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Disability Analyst 2

NYS Department of Disability - Endicott, NY 2023

Review individual claims for disability benefits under provisions of Title II and Title XVI of the Social Security Act and special programs to determine the claimant’s eligibility for such benefits.

Evaluate the basis for the claim after examining complex medical reports from physician, hospitals, medical labs, and vocational information in view of the claimant’s disability, age, education, and work history.

Clarify issues by telephone interviews with claimant’s administrators, physicians, attorneys, and other medical records personnel.

Prepare detailed written analysis of case information with a full explanation of the investigation, documentation, and assessment of the medical evidence that led to the decision concerning the claim. Independent Marketing Consultant

Tioga State Bank - Owego, NY 2017-2023

Collaborate on employee assessment plan.

Assess employee performance using pre scripted rubric via in person and telephone customer service inquiries.

Analyze and evaluate employees’ demonstration of job performance based on requirements including customer service procedures, Covid protocol and adherence to company policy.

Provide detailed customized reports.

Adjustment Clerk/Membership Service Rep

Visions Federal Credit Union - Endicott, NY 2015-2016

Discrete management of members’ active and delinquent accounts; monitor and process payment installments via Symitar system.

Advocate for and promote financial products, emphasis on quota requirements.

Responsible accounting of excess monetary infusion including night deposits, ATM management, and federal installments.

Complete assigned educational courses and Product Certification tests, within required timeframe

Site Coordinator (Seasonal)

Adecco/Best Buy - Nichols, NY 2014

1165 Bolles Hill Road

Apalachin, New York 13732

607-***-****

adz1qq@r.postjobfree.com

Facilitate employee relations, record attendance, process payroll adjustments in multiple departments on various shifts during seasonal upswing; report/document employee(s) injury for OSHA and disability claims.

Counsel employees regarding attendance, productivity, work ethic; provide guidance to vendor on co-employment and Labor Law issues; de-staffing as required.

Promote positive consumer relations expanding customer’s use of Adecco as key vendor.

Tutor

Educational Co-op – Endicott, NY 2011-2014

Supervise, inspire, and teach 5th and 6th grade students an age-appropriate Classical Conversations educational curriculum within an alternative setting; adherence to all NYS educational guidelines/requirements.

Site Coordinator

Manpower – Binghamton, NY 1999-2001

Manage staff, employee relations and administrative duties for approximately 200 employees performing data entry and document control on premise at key account.

Perform recruitment, prescreening, testing, reference checking and placement of employees.

Serve as central point of contact between Manpower and customer at multiple customer sites/shifts.

Work closely with customers’ Team Leaders to improve employees’ performance and productivity.

Resolve payroll issues and expedite payroll processing to ensure employee’s timely receipt of paycheck.

Provide guidance to employer regarding co-employment and Labor Law issues; confer with customer on billing inquiries and solutions.

Counsel employees on matters of attendance, productivity, work ethic and communication issues; convey performance awards and carry out dismissals as indicated.

Promote positive customer relations expanding customers’ use of Manpower as a key vendor.

Carry out Manpower policies per ISO 9000 Certification. Property Manager

Harser Management & Leasing, LLC – Binghamton, NY 1996-1998

Mange rentals, maintenance, repairs, and tenant relations for hundreds of rental units including residential and commercial properties.

Screen tenants and perform reference checks; execute and enforce lease agreements; collect rents and initiate eviction procedures as necessary; investigate and resolve tenant inquiries.

Work with contractors in coordinating and scheduling maintenance and repairs.

Complete monthly reports for FDIC/HUD properties detailing rental vacancies; prepare monthly financial reports.

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