Customer Service Representative

Ian Leverette

Fort Collins, CO ***** • 970-***-**** • *************@*****.***

Customer Service Representative

Skilled in resolving issues, building rapport, and ensuring customer satisfaction

Proven track record of delivering high-quality customer service in fast-paced environments

Strong problem-solving skills and the ability to handle challenging situations with patience and professionalism

Excellent communication and interpersonal skills

Work Experience

Career break due to medical leave 2013-2023

Greenhouse Manager, Compassionate Outreach, Fort Collins, CO 11/2007-4/2010

Managed all aspects of greenhouse operations, including utilizing advanced hydroponic systems

Monitored environmental conditions, including light, temperature, humidity, light levels, and airflow

Analyzed soil samples to determine nutrient requirements

Established protocol for pest control, soil fertility management, and seed selection

Create records of greenhouse inventory production data and crop yields

Harvested crops, packaged, and delivered to customers

Interviewed and hired all personnel

Managed all books and kept detailed records

Trained all employees in all areas of job duties

Produce Clerk, Bender’s Produce, Fort Collins, CO 3/2006-10/2007

Developed strong customer service skills by interacting and building relationship with customers daily

Preformed regular quality checks on incoming shipments of produce products

Followed safety standards and ensured proper display of merchandise

Utilized excellent communication skills when interacting with team members and customers

Assisted and maintained accurate records for all orders placed with suppliers

Operated POS system with 100% accuracy

Delivered produce to customers

Assisted with loading and unloading deliveries of products from vendors

Adhere to food safety standards when handling produce.

EDUCATION

G.E.D., Centennial Adult High School, Fort Collins, CO

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