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Customer Service Business Development

Location:
Thomasville, GA, 31757
Posted:
September 29, 2023

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Resume:

***** - ********** ****** **,*** or IV

Aug **, **23

Personal Information

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** = Conditionally Required

Personal Information

Legal First Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Teresa Do you have a Middle Name? .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Yes Legal Middle Name ** Delena

Legal Last Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Youmans Suffix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Preferred Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Teresa Address 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2955 Fredonia Road Address 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . United States State/Province ** Georgia

City . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Thomasville Zip/Postal Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31757 Cell Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229-***-**** Home Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229-***-**** Email Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . adz1ql@r.postjobfree.com Willingness to Travel .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75% - 100% Willing to Relocate .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . No Geographical Preference ** Georgia

Salary Requirements .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $120,000 - $129,000 General Information

Were you referred by a current Synovus employee? No Name of employee **

Are you legally authorized to work in the United States? Yes Will you now, or in the future, require sponsorship for employment with Synovus? (e.g., H-1B visa status) No

Have you ever been convicted of any criminal misdemeanor, felony and/or DUIs?

A conviction includes (regardless of whether adjudication is withheld) a guilty verdict or determination, a plea of guilty, a plea of nolo contendere, or entering into a pretrial diversion program. A criminal conviction is not an automatic disqualification for all jobs, but it may affect your eligibility for some positions. Upon offer this information will be verified.

No

If yes, please describe the nature of the conviction and the date and jurisdiction where conviction occurred.**

Have you ever been employed by Synovus or its affiliates? No If yes, list job title, location, dates, and previous names:** Have you ever been, or are you now, a temporary or contracted employee at Synovus? No

If yes, list job title, location, and dates:**

Do you have relatives employed by Synovus or its affiliates? No If yes, give their name(s)**

Additional Information

Have you ever been involuntarily terminated by a former employer? Yes If yes please explain. Existence of an involuntary termination does not automatically disqualify an applicant from consideration for employment.** ARM - would like to discuss in person. Thank you. I have ever received a complaint nor a negative performance evaluation.

Have you signed a non-compete, non-solicitation or other similar agreement with your current employer?

(This does not automatically disqualify an applicant from consideration for employment.)

No

Employment History

Please provide accurate full-time and part-time employment information. Begin with your present or most recent employer. To add additional employers, click "Add Employer". To remove the last employer provided along with all the entries for this employer, click "Remove Last Employer". Synovus relies on the accuracy of the information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment. Special attention should be made to the Start and End Dates and Job Titles. If offered a position, this information will be used as part of the background verification process. If an employer is marked as one we may not contact, you will be asked to provide documentation such as pay stubs, W2s, 1099s, Schedule C or K, IRS transcripts or tax returns as verification of employment.

* = Required

** = Conditionally Required

Employer 1

Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(Is this your current employer or a previous employer?) Previous Employer ** Ag Resource Management

City ** Thomasville

Country ** United States

State ** Georgia

Position/Title . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Area Manager Start Date ** 09/01/2016

End Date ** 07/01/2023

Job Duties ** 09/2016 to 07/2023 Area Manager Ag Resource Management - Thomasville, GA Negotiation Database Management Account Servicing Writing Revenue Target Achievement Monitoring Business Analytics Microsoft Access Operational Records Review Client Correspondence Adobe Systems Adobe Acrobat Advertising Campaigns Speaking Time Management Territory Management Recruitment and Hiring Profitability Assessments Persuasion Client Base Retention Service-Orientation Sales Records Management Instructing Business Development Social Perceptiveness Sales Program Coordination Business development and planning Relationship building and management. Controlling costs Area management Operations Brainstorming ideas Conducted training sessions to educate employees on best practices and procedures to increase profitability. Assessed reports to evaluate performance, develop targeted improvements, and implement changes. Resolved conflicts promptly to promote positive environment for customers. Directed workforce planning, customer retention and customer service. management for multiple locations. Oversaw budget planning, strategy development, community outreach for organization. Dedicated to expanding client bases by building lasting relationships. Met deadlines by proactively managing individual and team tasks and streamlining. processes. Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations. Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team. Modeled best practices for sales and customer service. Worked collaboratively with loss prevention to decrease shrink and boost loss. awareness. Generated financial and operational reports to assist management with business. strategy. Modeled strong negotiation skills to help team members close tough deals with lucrative clients. Reason for leaving or considering leaving ** See above - would like to discuss in person. May we contact this employer? ** No

Employer 2

Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(Is this your current employer or a previous employer?) Previous Employer ** Rabo Agrifinance

City ** Thomasville

Country ** United States

State ** Georgia

Position/Title . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Regional Area Manager Start Date ** 04/01/2006

End Date ** 09/01/2016

Job Duties ** 04/2006 to 09/2016 Regional Area Manager Rabo Agrifinance - Thomasville, GA Cultivated culture of open communication, collaboration and shared accountability for business success. Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans. Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments. Drove growth across business areas by partnering with first-line management on revised approaches to customer service, sales and operational leadership. Attracted, retained and developed top talent to enhance team performance. Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans. Managed multi-unit operations to develop teams and optimize workflows for maximum business results. Defined revenue and sales targets and motivated staff to exceed expectations. Monitored resource utilization, expenses and payroll to inform profitability management and decision-making. Built relationships with customers and community to establish long-term business growth. Achieved sales goals and service targets by cultivating and securing new customer relationships. Resolved problems with high-profile customers to maintain relationships and increase return customer base. Exceeded sales quotas and increased profitability through effective sales strategy and business planning. Managed accounts to retain existing relationships and grow share of business. Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement. Implemented systems and procedures to increase sales. Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy. Compiled and analyzed data to determine approaches to improve sales and performance. Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues. Prepared sales presentations for clients showing success and credibility of products. Demonstrated products to show potential customers benefits and advantages and encourage purchases. Directed sales support staff in administrative tasks to help sales reps close deals. Organized promotional events and interacted with community to increase sales volume. Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers. Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth. Enhanced profitability by developing pipelines utilizing marketing and sales strategies. Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits. Managed revenue models, process flows, operations support and customer engagement strategies. Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue. Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems. Facilitated business by implementing practical networking techniques. Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience. Delivered recommendations to long-term accounts to promote brand awareness to key audience. Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives. Developed compelling presentation decks to gain approval for ideas and communicate results. Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

Reason for leaving or considering leaving ** Better offer financially and job was more appealing - liked their Mission Stmt. May we contact this employer? ** No

Employer 3

Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(Is this your current employer or a previous employer?) Previous Employer ** Ameris Bank Aka ABC Bancorp Aka Merchants & Farmer City ** Colquitt

Country ** United States

State ** Georgia

Position/Title . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . City President Start Date ** 01/01/1984

End Date ** 01/01/2006

Job Duties ** 01/1984 to 01/2006 City President Ameris Bank Aka ABC Bancorp Aka Merchants & Farmer - Colquitt, GA Oversaw over 12 personnel working in multiple areas. Maintained department productivity and standards through proactive management of teams and policies. Interacted well with customers to build connections and nurture relationships. Trained new employees on proper protocols and customer service standards. Trained and guided team members to maintain high productivity and performance metrics. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Assisted in recruiting, hiring and training of team members. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Monitored daily cash discrepancies, inventory shrinkage and drive-off. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness. Reported issues to higher management with great detail. Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills. Mitigated business risks by working closely with staff members and assessing performance. Negotiated price and service with customers and vendors to decrease expenses and increase profit. Identified and qualified customer needs and negotiated and closed profitable projects with high success rate. Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports. Implemented innovative programs to increase employee loyalty and reduce turnover. Reason for leaving or considering leaving ** Local bank bought out and was getting away from ag lending. May we contact this employer? ** No

Education History

Please provide your education background.

To add additional educational institutions, click "Add Education". To remove the last educational institution, click "Remove Last Education". Education 1

Degree Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - Year College Degree School/University Name .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Montreat-Anderson College Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . United States City . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Montreat State/Province ** North Carolina

Major . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . studied basic core classes Graduated? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Yes Languages

Please provide any additional languages you speak, write or read along with the associated proficiency level. If you do not speak any additional languages, please proceed by clicking the arrow. Please select Language: .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . English Read Proficiency: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fluent Speak Proficiency: .

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Please provide your professional licenses. If you do not have any, please proceed by clicking the arrow. To add additional licenses, click "Add License". To remove the last license, click "Remove Last License". License 1

License Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . If "Other", please provide License Type **

License Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . License Agency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . License Expiration .

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Please provide your certifications. If you do not have any, please proceed by clicking the arrow. To add additional certifications, click "Add Certification". To remove the last certification, click "Remove Last Certification". Certification 1

Certification Type .

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . UGA, LSU, Kennesaw State College Certification Expiration .

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ELECTRONIC SIGNATURE NOTICE AND CONSENT

This notice is intended to provide you with important information required by the Electronic Signatures in Global and National Commerce Act (E Sign Act). Consent: By entering your name, you consent to submit your employment application and all related forms, documents and information electronically. You further consent to conduct any matters related to the recruiting, application, background check and/or onboarding process electronically. Typing your name in the textbox on a form, and clicking on "Accept", constitutes your electronic signature and shall have the same legal effect as submitting your signature on paper. Right to Withdraw Your Consent: You have the right to withdraw your consent to receive disclosures and submit information electronically. If you choose to withdraw your consent, the application process will be terminated. You may withdraw your consent by contacting the Company, and typing your name in the textbox and selecting "Decline". Hardware and Software Requirements: Hardware Requirements - You will need access to either (1) a PC or Mac desktop or laptop computer, or (2) a smartphone that uses either an iOS or Android operating system. In order to keep paper copies of the electronic agreements and disclosures for your records, you must also have access to a printer that is compatible with your computer or smartphone. To keep electronic copies of the electronic agreements and disclosures for your records, you will need access to either: (1) an electronic storage device that is compatible with your computer or smartphone, such as a hard disk drive or a DVD-ROM drive, or (2) a cloud storage service that is compatible with your computer or smart phone, such as Microsoft OneDrive, Google Drive or Apple iCloud Drive. Software Requirements - You will need Microsoft Internet Explorer, Apple Safari, Google Chrome, or Mozilla Firefox. Paper Copies of Electronic Records: If you wish to obtain a copy of your electronic application and disclosure forms, you will have the opportunity to download and print a copy of the forms upon their completion. No fee will be charged for paper copies. Updating contact information: It is your responsibility to update the Company regarding any changes to your e mail address or other contact information. Legal First Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Teresa Legal Last Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Youmans Please type your legal name as it is listed above. Once you have typed your legal name, accept the the e-signature consent and click the right arrow at the bottom of the page, the date will populate with today's date.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Teresa D. Youmans Accepted

Date Aug 17, 2023 09:39 am

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