JANITA REED

414-***-****

adz1p6@r.postjobfree.com

OBJECTIVE / PROFESSIONAL SUMMARY

I have worked in the customer service industry for over 20 years. I also have over 20 years of cash

handling experience.

WORK EXPERIENCE

Kohls corporation

5/2022_2/2023

Customer service specialist (call center and remote)

● Help client open credit cards

● Assist with billing

● Take credit card payments

● Assist with Customer service questions

Adecco/Accenture

4/2021-4/2022

Customer service specialist (remote)

● Help clients with unemployment claims

● Review unemployment claims

● Take phone call in regards to claim

FISERV

10/2013 TO 4/2021

Customer Service Representative

● Help clients with tickets sales

● Assist with Customer service questions

● Took calls for customer service questions

12/2010 to 9/2013

FIS Management

call center representative

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Compare disputed merchandise with original

requisitions and information from invoices and prepare invoices for returned goods.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Refer unresolved customer grievances to designated departments for further investigation.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

2/2004 to 8/2010

Milwaukee check cashiers

store manager

• Assign employees to specific duties.

• Confer with company officials to develop methods and procedures to increase sales, expand markets, and

promote business.

• Establish and implement policies, goals, objectives, and procedures for their department.

• Hire, train, and evaluate personnel in sales or

marketing establishments, promoting or firing workers when appropriate.

• Instruct staff on how to handle difficult and

complicated sales.

• Keep records of purchases, sales, and requisitions.

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and

selling merchandise.

• Plan and prepare work schedules and keep records of employees' work schedules and time cards.

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

CERTIFICATIONS, LICENSES, AWARDS

I have a class d bartending license and certified data entry operator

SKILLS

I am a certified data key entry person and have worked in the call center for over 5 years

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