AHAMIOJE OKECHUKWU DANIEL

adz1oh@r.postjobfree.com

Tel: 090********

PROFILE

Specialist in remote support with vast experience in customers account management, customer retention and customer satisfaction, Skilled in troubleshooting issues with LTE, Fibre links, Cambium 5.4GHZ radio to ensure network availability and reliability. Great team player, dedicated to meet deadlines, ability to build productive relationships, resolve customer issues and win customers loyalty through effective listening, patience and empathy.

SKILLS AND COMPETENCES

Effective Persuasive Skills

Ability to communicate clearly in oral and writing language

Proficient in the use of Microsoft softwares such as Word, Excel etc.

Good Knowledge of CRM Solutions.

Good Interpersonal relationship

Ability to learn fast and can adapt to change in role quickly.

Effective time management (Prioritizing task)

Positive work ethics and integrity

PROFESSIONAL QUALIFICATION

Customer Relationship Management (CRM)

Humans Relationship Management (HRM)

WORK EXPERIENCE

Swift Networks Limited Mar 2018 – 2023

Account Manager

Job Details

Handling customer inquiries, requests and complaints via Email, inbound and outbound calls while ensuring they leave happy and remain loyal to the organization.

Communicating accurate and precise information of products and services, value added services, packages, and ongoing promotional activities to the customer.

Update and maintain records of customers informations on company database.

Up selling, cross selling,increasing and retaining of company customer base through daily outbound calls.

Build and maintain long lasting relationship with customers

Escalation of customers request/complaints to the appropriate unit for timely resolution.

Troubleshooting issues with LTE, Radio, Fibre Links, Cambium 5.4GHz radio to ensure availability of internet services to customers.

Responsible for responding to technical queries related to VoIP, Internet and Data services on different platform by using standard procedures.

Giving feedback and reporting customer issues/problems to Supervisor to ensure maximum customer satisfaction and to make aware to the management team of current trends and demands etc.

Follow up on potential client and closing of deals, follow up on customers downgrade, upgrade, service issues, additional soft or hardware needs etc

De Jaram Kong Security Limited, Abuja, NYSC Service Year, 2017

Assistant Business Development Officer

Job Details

Vetting of customer information and resolving of payment issues etc.

Telemarketing of company Services

Training of Agents on behavioral acts towards client in other to ensure good rapport and continued relationship with client etc.

Receive nd make outbound calls to customers and prospective customers and revert with accurate information on time.

Supervising of beats

Training of sucurity guards on security matters

Hall Mark Limited Bottle water company, Lagos 2016

Sales/Front desk Agent

Job Details

Sales and collection of payment

Attend to walk in customers and respond to calls and mails of both potential and company customers

EDUCATION

Ambrose Alli University, Ekpoma 2011-2015

B.sc Sociology

Second Class Hons. (Upper Division)

Baptist High School, Obanikoro

Baptist High School, Obanikoro, Lagos (WASSCE) 2001-2007

INTEREST

Researching, reading, travelling, interacting with people and sports

REFEREES

Available on request

Contact this candidate