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Customer Service Administrative Assistant

Las Vegas, NV
$15 hourly
September 29, 2023

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**** ****** ***** **.

Las Vegas, Nevada 89131

**** ****** ***** **. *** Vegas, Nevada 89131 P: 702-***-**** C: 707-***-****

OBJECTIVE To obtain a position at home utilizing my experience in Customer Service. I am highly accomplished and motivated with a proven track record of rapport- building, resourceful problem-solving, and communication skills.


August 1, 2018 – Dec 4, 2020 Direct Interactions

1631 15th Ave West Suite 317

Seattle, WA 98119

Phone: 866-***-****

Receive inbound calls for Benny Hinn ministries processing orders, prayer

requests, event registration and sending requests to customer service as


In December 2018 I was asked to help the American Red Cross Support assisting those clients who have been through various disasters (Hurricanes Irma, Michael, Harvey, Florence. CA wildfires in Paradise and Mendocino County along with Nebraska floods).

April 2020 was invited to work on the NY line scheduling appointments for COVID-19 Testing for various areas in the NY area.

Later in April 2020 I was invited to work the Ohio Unemployment line to assist inbound callers with their unemployment accounts providing information and transferring to the new PUA (Pandemic Unemployment Assistance) program for those residents not eligible for OH Unemployment.

December 2016 – May 2018 OMS (Oasis Marketing Solutions)

Pearland, TX (Headquarters) 77047

Phone: 877-***-**** Fax: 832-***-****

Using Five9 platform calling customers of Jackson-Hewitt to schedule

appointments. Political surveys to various states and completing survey

per answers provided.

June 2014 – Dec 4, 2020 Live-Ops (Independent Contractor)

555 Twin Dolphin Drive, Suite 400

Redwood City, CA 94065

650-***-**** or 800-***-****

Receive inbound calls from customer viewing infomercials, mailed information

Regarding a specific product or viewing live programming.

In October 2015 I was invited to certify for “Public Partnerships” for the states

of Pennsylvania and Washington. Inbound calls on a dedicated line for

Medicaid recipients their Providers, Common Law Employer, Designated representative or Service Coordinator answering questions regarding time sheets, hours approved to work, Paperwork or the hiring of new employees.

Outbound calls for Farmer's Roadside and Wheels to customers and service providers for roadside assistance. Checkup on customer to make sure safe and update with information of service provide and provide eta. To also call service provides to ask for bids on various jobs or to get status of job that was awarded.

Inbound calls from Bath & Body Works customers to place new orders, track existing orders, replace orders or items in orders.

April 2015 – Nov. 2015 PostMates (Independent Contractor)

690 5th Street

San Francisco, CA 94107


To call in food orders placed by customers using PostMates app. Enter ready

Time and occasionally call the customer directly for question regarding their

Order and notifying the courier with any instructions from merchant.

Jan. 2015 – Mar. 2015 Teletech (Independent Contractor)- Seasonal Support

16610 North 28th Avenue

Suites B100 & B108

Phoenix, AZ 85053

866-***-**** (for applying by phone)

Customer Service Rep/Work At home

Technical Support

Turbo Tax/Intuit

Inbound calls from customer of Turbo Tax regarding logging onto their account,

Downloading new software, questions regarding downloads and at times

Refunding customer for download of incorrect software and providing link to

Download correct software. Answering questions about the various software

And occasionally logging onto customer computer to assist with logging onto

Their turbo tax account and instructing customer how to download software and

Logging onto their account.

Nov. 2007 – Aug. 2014 Wyndham Financial Corporation

Universal Agent/Chargeback Associate

10750 West Charleston, Suite #130, Las Vegas, NV 89135


Cash processing associate/In-direct customer service. Processing time share customer payments to accounts and remote depositing each day to various bank accounts.

Chargebacks (AMEX, Visa/MC, Discover) Assisting various credit card companies with disputes from customer about payments. Researching and providing verification of disputed payments.

Aug. 2006 - Nov. 2007 Wal-Mart

Receiving/ Reclamations Associate

6464 North Decatur Boulevard, North Las Vegas, NV 89131


Receiving food and general merchandise.

Reclamation scanning out products that are open, labels missing, dented cans, call backs and broken/crushed containers.

Items are boxed, shrink wrapped and shipped back to company warehouse.

Aug. 2004 - Sept. 2007 West Corporation

Work At Home/Independent Contractor/ Customer Service

10931 Laureate Drive, Building 8000, San Antonio, TX 78249

Processing orders for Office Depot Contract Customers.

Processing orders for Home Shopping Network customers.

Jul. 1985 - Nov. 2003 Louis M. Martini Winery

Executive Secretary/Administrative Assistant/Accounts Payable/Consumer

Support Agent

254 South St. Helena Highway, St. Helena, CA 94574


Administrative Assistant for President of company, typing, answering phones,

transcription, greeting guests, scheduling reservations/appointments as needed.

A/P matching invoices to statements, coding and processing for payment on

weekly basis for five properties.

A/R - Assisting when help needed.

Customer service, processing orders, picking and preparing for shipping (using

UPS and FedX software), maintaining company website, wine club data base,

greeting guests in tasting room and at various wine club events, monthly

inventory, daily cash deposit, rectifying customer complaints, answer questions

and concerns.


9/5/65 – 6/18/69 Calistoga High School, Graduated - Diploma

Calistoga, CA.

1979, 1990, 1991 Napa Valley Junior College

(One Semester Each Year) Napa, CA.

Business Classes

Medical Terminology

Accounting I

REFERENCES Chris Cordano


Renee Wheeler


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