Medical Assistant Customer Service

ANNAI HERNANDEZ

I am a bilingual medical office professional seeking a new clinic family in my hometown of Irving. PROFESSIONAL EXPERIENCE

Floating Associate Patient Care Coordinator (MA)

Mednax/Pediatrix - Dallas, TX May 2021 - August 2022

● I maintain a permanent position at the back of the clinic.

● I welcome all patients and take them to the back where I collect their vitals

● I then took them to the examination room

● In my role I take vitals, send out medication, send referrals if needed

● I did also help in the front with check in and. Heck out if needed

● I call the referring patients to set up an appointments

● Float to a variety of clinics, sometimes without previous notice, some as far as Prosper and McKinney

● All patient data is captured in the Next Gen EMR system Sales Associate

The Furniture Lobby - Irving, TX May 2019 – May 2021

● I would answer the phone and assist customers

● I would listen carefully to answer their questions

● I would use my understanding of the merchandise to help them solve their furniture needs

● After working there for about 7-8 months I got promoted to manager. IVFMD- Las Colinas, Tx (Medical assistant)

August 2022-May 2023

● I maintain a permanent position at the back of the clinic.

● I welcome all patients and take them to the back where I then take their vitals

● I then walked patients to their room or down to the lab depending on appointment type

● In my role I collect vitals, and help in examination rooms and assist with in office procedures.

● I do check in and also the check out station when needed

● I call the referring patients to set up an appointment.

● Answer multi line phone system with proper etiquette

● All patient data is captured in Eclinical works EMR system TOTS 2 TEENS- IRVING, TX (MA)

May 2023- Present

● I maintain a permanent position in the back of the clinic

● I welcome in all patients and take them to the back to then collect their vitals

● I then walk them to the examination room

● In my role I take vitals, send referrals, give vaccines, etc

● All patient data is captured in Epic EMR system

EDUCATION

High School Diploma

Nimitz High School - Irving, TX

Cheer Team -Captain

ROTC

Dance Crew

College in Medical assistant

Concorde Career College-Grand Prairie June 2021

SKILLS

• EMR

• Customer Service

• Multilingual

• Checking In

• Checking Out

• Returning phone messages

• Clinic opening procedures

• Maintain cleanliness of reception area

• Scheduling

• Referrals

• Upbeat approach

• MA

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