Customer Service Global It
Resume:
Niki Batson
Mansfield, La *****
**************@*****.***
Highly motivated, detailed oriented and team player that has the ability to take initiative. Self-starter that is willing to learn new processes and programs. I am in search of a career, not just a job that will be both challenging and exciting; where my skills and knowledge will be utilized.
WORK EXPERIENCE
Over-night Stocker
Walmart November 2015 to August 2018
Provide Customer Service to customers, Stock/Organize merchandise in various departments, Train/Assist new employees.
Purchase to Pay Admin - Global IT
Jupiter Group December 2014 to August 2015
Insures that purchase orders (POs), purchase requisitions (PRs) and good receipts (GRs) are done according to the agreed timeline in line with the contract and/or project across the Services and Operations areas TeleCom Global IT. Matches invoices against POs and ensures correct billing line items. Creates PRs per new contract or amended contract and seeks proper approvals per Certificate of Authority in SAP. Ensures GRs match items received and that none remain open for extended periods in SAP.
Follows up any issues with open invoices to ensure they are progressed in a timely manner, and ensures those who are assigned actions such as GRs or PR approvals are progressed to set deadlines, Performs quality checks to ensure that third party service invoice information is correct against submitted PO in SAP and Helios. Monthly Budgets, trained permanent employees on creating a purchase requisition SAP and Helios, communication with vendors, worked closely with a variety of Global vendor management to discuss quotes for IT software and hardware for different sites. GR on international countries invoices, copying, faxing, scanning, emailing, create spreadsheets in excel. Deposits coding verifying in SAP, New Vendor setup (ACH, W9).
Expeditor
The Marker Group February 2014 to December 2014
Records Collection Agency, faxing, Emailing, Calling various US locations to follow up on statuses on Confidential Information on legal request, copying, verifying the status Medical Records Billing Statements and Employment records.
Accounting Clerk/Baker Hughes
Kelly Services January 2012 to October 2013
Processing PO invoices for various countries for "Good Receipts", scanning, copying, verifying the status of "GR" through email, create pivot tables for journal entries, filing, handled Non PO invoices through Mexico.
EDUCATION
Bossier Parish Community College
Diploma
Westfield High School
Houston, TX
ADDITIONAL INFORMATION
SKILLS: Power Point, Windows 2010, Access, Microsoft Word 2010, Excel 2010, Lotus Notes, JD Edwards, Time Ware, SAP, Class 20.0, Outlook, Wonderlic Testing, Navi Net, Shifa Co_Pay, Pivot Table(excel), Litbase, Helios
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