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Customer Service Accounts Receivable

Location:
Chicago, IL
Posted:
September 29, 2023

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Resume:

PAUL WRIGHT

Schaumburg, Il *****

630-***-****

CAREER SUMMARY:

Results oriented credit and collection professional experienced in all facets of commercial credit. Proven track record of solid contributions reducing receivables, minimizing bad debt exposure and improving cash flow while maintaining customer relations.

PROFESSIONAL EXPERIENCE:

KELLY SERVICES 2015-Present

Credit & Collection Specialist

Managed accounts receivable for First Alert, Unicarriers, Arkadin and Medalla companies working on temporary assignments.

Collected over $50,000 within 30 days on 90+ days past due customers

Provided customers with invoices, proof of deliveries & statements when necessary, in order to resolve past due issues.

Handled invoicing and bad debt write-offs on various uncollectible accounts

Review of aging report daily as well as reconciliation of customer’s account.

Extensive collections making 50+ calls daily to resolve past due customer’s balance

Co-ordinate with customer service and sales customer short pays due to price and quantity discrepancies for resolution.

Established credit limits for new/existing customers.

Released orders on hold and contacted customers when needed regarding past due balances prior to releasing.

ACCOUNTEMPS 2012-2015

Credit & Collection Specialist

Managed accounts receivable for manufacturing & distribution companies working on temporary assignments.

Daily review of aging report to identify past due customers to contact for payment.

Contacted past due customers via phone, fax and/or email providing invoices, proof of deliveries & statements when necessary, in order to resolve past due issues and enter notes in accounts receivable system.

Maintained an average of 50 collection calls on a daily basis in addition to other duties including processing credit memos.

Reconciliation of customer accounts including adjustments when needed.

Co-ordinate with customer service and sales customer short pays due to price and quantity discrepancies for resolution.

Established credit limits for new/existing customers.

Released orders on hold and contacted customers when needed regarding past due balances prior to releasing.

UNISOURCE WORLDWIDE 2009-2011

Credit & Collection Specialist

Managed accounts receivable with annual sales exceeding $3 billion for national paper and packaging distribution company.

Daily release of orders on hold and communication of status of held orders to sales and customers.

Contacted past due customers providing invoices, proof of deliveries & statements when necessary, in order to resolve past due issues and enter notes in accounts receivable system.

Maintained 88% current A/R on portfolio as a result of diligent collection efforts.

Reconciliation of customer accounts including adjustments when needed.

Co-ordinate with customer service and sales customer short pays due to price and quantity discrepancies for resolution.

FOLLETT EDUCATIONAL 2006-2008

Credit & Collection Manager

Managed accounts receivable on annual sales exceeding $75 million for educational company providing textbooks for schools. Performed credit evaluations including review of Dun and Bradstreet credit reports on new and existing accounts as well as bank & trade references.

Daily review and release of orders on hold.

Interfaced with sales and customer service resulting in resolving customer disputed invoices.

Established credit limits for new customers as well as on-going review of credit limits for existing accounts.

Improved cash flow as a result of timely collection of past due accounts.

Management of collection and cash application staff.

Worked with 3rd party collection agency.

LEASEPLAN 1999 – 2005

Credit & Collection Manager

Managed accounts receivable on annual sales exceeding $250 million for fleet management company providing services for fleet leased vehicles. Established credit limits by performing credit evaluations including review of Dun and Bradstreet credit reports on new and existing accounts as well as bank & trade references.

Improved cash flow as a result of timely collection of past due accounts.

Developed productive working relationships with sales, customer service and client services resulting in resolving client disputed invoices.

Maintained an average DSO of 27 days as a result of implementing specific collection procedures.

Performed collection calls and account reconciliation on key accounts timely.

Hands-on working manager.

Implemented conversion of A/R from AS400 to JD Edwards.

SUNSOURCE 1998 - 1999

Regional Credit & Collection Manager

Managed accounts receivable with annual sales exceeding $200 million for large fluid power distribution company.

Established credit limits utilizing Dun & Bradstreet credit reports as well as financial statement analysis.

Implemented specific collection procedures to improve cash flow.

Review of aging report and collection of past due accounts in Western Region.

Daily review and release of sales orders on hold.

Worked closely with customer service and sales to resolve disputed invoices and deductions.

WESLEY - JESSEN 1995-1997

Credit & Collection Manager

Managed accounts receivable (domestic & international) on annual sales exceeding $250 million for major contact lens manufacturer and distributor.

Revamped and organized the company's credit department including

training, developing and motivating personnel to achieve monthly goals.

Established credit lines utilizing Experian credit reports as well as bank and trade reference checks.

Supervised collections overseeing daily activities of 8 collectors including customer orders on hold.

Implemented credit card process to improve cash flow.

Improved DSO from 100 days to 33 days by establishing specific credit & collection policies and procedures.

COMPUTER PROFICIENCY

AS400, SAP, Oracle, Microsoft Office, Excel, Word & Outlook, ACT, Lotus Notes & JD Edwards

EDUCATIONAL BACKGROUND

College of DuPage Accounting



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