Customer Service Property Manager
Resume:
adz1lz@r.postjobfree.com
Hampton, Virginia 23669
Sonja Barrett
SKILLS
Specializing in Project/Facility Management & Vendor Coordination, Property Management, Budget & Resource Planning/Management, Excellent Customer Service, Attention to detail, Strong & Effective Communication Skills, Creative Problem Solving, Leadership, Analytical Skills, Multitasking, Self-motivated, Team Management/Coaching, Responsible, Dependable, Adaptable & Resilient, Confident & Driven, Team Player, Self-Starter, Independent Worker, Excellent/Strong Work Ethic, Works well under high pressure and high stress environments, Event Planning & Coordination Objective
To obtain a position that will utilize my experience in facilities & property management while expanding my knowledge & responsibilities for both personal and professional growth.
EXPERIENCE
Brick Lane LLC, Norfolk, Va - Property Manager
OCTOBER 2022 - AUGUST 2023
● Managed & overseen community of 202 units dealing with extensive deferred maintenance issues.
● Reduced delinquency by 32% in the first quarter of 2023. Property Management Duties:
● Overseen & managed all onsite daily operations: planned, assigned & directed work; staff development & training. Worked within budget guidelines to meet financial goals, aggressively pursued all collections to maximize income while minimizing delinquency; maintained accurate community & residential records; approved & submitted vendor invoices. Generated & pursued legal action in accordance with state and company guidelines.
● Coordinated and onboarded vendors/contractors, review and development of contracts for the operations and special projects of the communities, oversight of capital improvement projects, as well as daily oversight of operations of the maintenance repairs to include but not limited to the general repairs, and turning of units to prepare for new residents as well as implementation/oversight of inhouse projects.
● Maximized resident retention, maintained/increased occupancy through knowledge of property, leasing techniques, sales methods & competitors.
● Completion of all required management reports in a timely manner. Weekly inspections of the property; ensured the property’s curb appeal; overseen
adz1lz@r.postjobfree.com
121 Chichester Ave.
Hampton, Virginia 23669
Sonja Barrett
maintenance performances. Conducted outreach marketing (resident events, developing community partnerships, & built relationships with comps.)
● Minimized delinquency, pursuing all legal actions in conjunction with our attorneys. Ensured accuracy in all residential accounts. Maintained residential files and applicant files with sensitive information, safeguarding personal information.
● Conducted daily inspections of vacant units, grounds, amenities & offices. Thorough knowledge of property, leasing techniques, sales methods & competitors. Responsible for a thorough knowledge of company policies and procedures and property community policies.
Movement Mortgage, Virginia Beach, VA — Appraisal Coordinator SEPTEMBER 2021 - OCTOBER 2022
● Assigned FHA Case numbers for the potential buyer’s properties. Responded to external & internal appraisal service order requests. Provided data entry for all company-wide appraisal orders.
● Facilitated communication between the appraisal management companies & Loan Officers/Sales Team.
● Appraisal analyst liaison for upper management. Responsible for allocating out new appraisal request assignments to each team member for ordering, processing & appraisal final inspection requests to appraisal management companies to be completed, responsible for making sure appraisal reports are back in a timely manner from each appraisal company.
● Responsible for allocating out new appraisal request assignments to each team member for ordering, processing & appraisal final inspection requests to appraisal management companies to be completed, responsible for making sure appraisal reports are back in a timely manner from each appraisal company.
● Conveyed updates tracked orders & communicated issues and status updates to the requestor, both verbally and in writing.
● Maintained status updates while maintaining a detailed communication record on our web-based platform. Met all mandatory daily and monthly goals, all other duties assigned.
Community Partners of Virginia, LLC., Yorktown, VA — Portfolio Manager JUNE 2019 - SEPTEMBER 2021
● Overseen operations portfolio of 9 communities - condominium associations, homeowners associations, & commercial associations with over 400 combined units.
● Documented & maintained records for multiple associations adhering to all legal requirements identified by state laws & governing documents.
● Facilitated & supervised property maintenance & upkeep of facilities & amenities.
adz1lz@r.postjobfree.com
121 Chichester Ave.
Hampton, Virginia 23669
Sonja Barrett
● Created scopes of work (RFPs), obtained & compared proposals, oversaw the execution of contracts & work while adhering to the scope of work, conducted quality inspections.
● Provided administrative support to the multiple Boards of Directors, committees & owners. Coordinated board meetings, distributed meeting notices as required by law/governing documents & provided supporting material in advance of the meeting. Investigated complaints & reports of violations. Evaluated current policies ensuring compliance with any & all governing documents & state laws. Worked with legal counsel as needed.
● Overseen financial management & budget, tracked multiple associations to include preparation and management of budgets (total portfolio budgets of 2.8 million annually). Worked with the CPA for the completion of tax returns, reviews
& or audits. Monitored monthly budget & forecasted the income and expenses monthly.
● Provided excellent customer service to board members, homeowners & contractors.
The Whitmore Co., Portsmouth, VA — Property Manager JUNE 2018 - MAY 2019
● Re-stabilized the occupancy in a year's time following a fire that affected of the community.
● Minimized the delinquency projections to meet budgeted allowances, decreasing delinquency by aggressive collection efforts by over 15% within the fiscal year.
● Generated a positive NOI since the fruition of the community.
● Multi-site property manager of two Class A communities, both located in historic Portsmouth.
AGPM, Newport News, VA — Property Manager
JUNE 2016 -JUNE 2018
● Increased the occupancy by 27% in six months.
● Reduced delinquency by 50% to meet NOI within six months.
● Managed 232 units in an aging community with deferred maintenance issues. Harbor Group Management, Newport News, VA — Assistant Property Manager
MAY 2013- JUNE 2016
● Progressed from a Leasing Agent to Leasing Manager at Hampton Center Apartment (418 units) then transitioned to the Assistant Property Manager for
adz1lz@r.postjobfree.com
121 Chichester Ave.
Hampton, Virginia 23669
Sonja Barrett
Diamond Spring Apartments (129 Units) & The Reserve at Deer Run Apartments
(232 units).
● Assisted with the sale of all three above-listed communities within a little over a year's time frame.
Hall Brothers Electrical Contractor INC., Colonial Heights, VA — Data Telecommunication Specialist/Electrical Apprentice FEBRUARY 2011 - MAY 2013
● Installed & built electrical systems, data/telecom systems, security systems, & fire alarm systems. Read & implemented blueprints, assisted in system design & executed all the above listed within the requirements of current electrical codes. Bass Pro Shops, Hampton, VA — Production/Marketing Manager 2005 - JANUARY 2011
● Coordinated, planned, & executed various events with local and national organizations.
● Developed, managed & maintained budgets for all events. Increased customer events (7 to 24 within two years). Directly managed, trained & overseen up to 150 associates.
● Developed relationships with local & national organizations and local chapters, conducted outreach marketing, developed community partnerships, planned & implemented floor set, staging, events prep, press releases, media set, scheduling for local & national celebrities.
● Organized local media promotions of local wildlife conservation events. Additional Skills
● Works well under pressure, ability to adapt and be flexible to frequent changes and work in a fast paced and demanding environment.
● Ability to develop and maintain effective working relationships with clients, contractors of all levels of personnel.
● Contract Negotiation
● Strong knowledge of examining leases and rental agreements
● Effective communication with all levels of staffing in the office or in the field
● Excellent work ethic and self-motivator
● Experienced in high walk-in traffic and call volume settings.
● Great customer service skills
● Excels in project and vendor coordination.
● Experienced in contract negotiations.
● Event planning and management experience
● Computer skills: Knowledge of AppFolio, Yardi, Real Page, VMS, MRI, Mortgage Director, Collen AI, SNAPPT, Microsoft Office 365
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