PAUL

MARTIS

Contact

Houston Apartment,

Greencity,Ambernath E

421501

+91-826*******

adz1la@r.postjobfree.com

Summary

Hard-working Casino All Games Dealer with 11+ years’ experience in Cruise Industry,skilled in customer retention and providing exceptional customer service. As an enthusiastic Customer Service Representative with 2+ years’ experience at high-volume call center, provided excellent customer satisfaction on phone. Complimented for great personality, work ethic and excellent customer Education

Bachelor of Arts (S.Y)

CHM COLLEGE, Mumbai University

H.S.C CHM COLLEGE

Mumbai University

SSC FATIMA HIGH SCHOOL, Maharashtra

State Board

Experience

2016 - 2018

Casino All Games Dealer, NORWEGIAN CRUISE LINES, Miami, Florida 2014 - 2015

Casino All Games Dealer, RESORTS WORLD, Miami, Florida 2008 – 2013

Casino All Games Dealer, Carnival Corporation casino division 2007 – 2008

Club Staff Black Jack Specialist, Star Cruises

2004 – 2006

Customer Service Representative, Convergys India Ltd., Mumbai, Maharashtra

2002 – 2003

Trainee Banquet Casual, Hilton Towers, Mumbai

Key Skills

Customer Service

All Games Dealer

Hospitality Industry

• Successfully built and maintained business relationship with clients by providing prompt and accurate service to promote customer loyalty.

• As a first point of customer contact, guided clients for general inquiries like pricing, products and their services.

• Ensured carrying out detailed and accurate telephonic surveys to check customer satisfaction

• Promoted customer retention and satisfaction by greeting guests in friendly and enthusiastic manner to encourage fun gameplay environment.

• Dealt with cards in all games and monitored players behavior for signs of cheating

• Operated Gaming Tables successfully by determining correct Winners and Payouts efficiently

• Showcased excellent attention to detail by keeping an eye out for suspicious activities while running the game

• Worked with Supervisors and Floor Managers to resolve problems, improve operations and provide exceptional customer service.

• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

• Experience handling front office reception and administration duties, including greeting guests, answering phones, handling company inquiries, and sorting and distributing mail.

• Performed the duties as a trainee casual by being courteous and attentive to guests during functions.

• Always maintained positive attitude on the job and adhered strictly to health and safety standards.

Certificates

STCW Courses Completed - SCHOOL OF SYNERGIC STUDIES & B.P.MARINE ACADEMY

• ELEMENTARY FIRST AID • PERSONAL SAFETY AND SOCIAL RESPONSIBILITIES

• PERSONAL SURVIVAL

TECHNIQUE

• FIRE PREVENTION AND FIRE FIGHTING

Achievements

Vacation Hero Award awarded by Norwegian Sun,June 2018 Historic Days, Havana Nights awarded by Norwegian Sky, May 2017 Hobbies & Interests

• Sports Lover : Basket Ball, Cricket & Chess

• A passionate and active member volunteering as the Sport and Fitness Educator for a Non-Profit Organization, Mamta Trust aimed at providing education in multiple schools in Gujrat

• Zeal for travelling around the world

Contact this candidate