Robin Sheely

717-***-**** adz1ks@r.postjobfree.com Hanover, PA 17331

SUMMARY

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

SKILLS

Message Documentation

Compliance Monitoring

Reservation Coordination

Call Transfers

Multi-Line Phone Systems

Prepare budgets

Certified Housing Specialist with HUD and

FMHLA

Computer skills to include, MS Word, Excel,

Epic

Fair Housing Mandates

Customer Service-Focused

EXPERIENCE

Switchboard Operator, UPMC Hanover Hospital, October 2022-Current Hanover, PA

Answering and directing calls using a multi-line phone system. This includes routing calls from patients, employees, Physicians, hospitals, EMS, 911 and the general public. Monitoring various alarm systems including: Simplex, Medical Gas Alarms, Cardiac Arrest, Wall Alarms, Responder 5 and Code Phones,

Calling Codes and overhead pages as needed on the above alarms while following UPMC protocols to contact the appropriate responders.

Sending emails and logging all codes, alarms and events. Entering of Physicians schedules and other key departments in MedTrak and QGenda on a monthly basis.

Answering service for Crisis Prevention and Behavorial Health Services. Answering service for many Physician offices after hours. Maintained the highest level of confidentiality, following all applicable state laws, HIPA and any guidelines set forth by UPMC.

Staffing Coordinator, Dial-A-Temp Staffing Agency, May 2017-November 2023 Hanover, PA

Maintaining and updating (including job postings) on the company website and all social media accounts.

Reviewing resumes and scheduling interviews.

Coordinating orientations, drug tests and background checks. Reference checking such as previous employment and criminal background. Hiring and terminating employees.

Time tracking of employees.

Conducting on-site visitations to assist with tours, safety updates and the learning of new equipment.

Handling of all workmen's compensation claims and prepare all paperwork. Attended unemployment hearings when necessary.

Set up and attend Job Fair functions.

Correspondence via email/telephone with clients, candidates and employers. Certified to instruct and give Safety training to new hires. Staffing Specialist, Adecco Staffing Solutions, July 2015-September 2016 Hanover, PA

Recruiting, posting and monitoring of all available jobs on Indeed, company website and Facebook.

Reviewing resumes and scheduling/conducting interviews. Payroll

Reference checking

Coordinating orientations, conducting drug testing, criminal background checks. Conducting interviews for potential employees

Staffing Specialist, The Performace Group, September 2010-February 2015 Hanover, PA

Conducted interviews with potential employees to assess qualifications, skills, and experience. Reviewed resumes and applications to determine if candidates met the required criteria for open positions.

Assisted in developing job descriptions and specifications for internal positions. Provided guidance on career development opportunities to existing staff members. Monitored employee performance reviews and provided feedback when necessary. Managed onboarding processes for new hires including orientation programs and training sessions.

Customer Service Specialist/Shipping Supervisor's Assistant, R.H. Sheppard Company, January 2008-July 2009

Hanover, PA

Compared shipping routes or methods to determine least environmental impact. Used vendor knowledge to determine shipping procedures, routes and rates. Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.

Troubleshot issues related to shipping and receiving in compliance with corporate procedures. Compared and verified identifying information of outgoing shipments. Prepared work orders, bills of lading or shipping orders to route materials. Resolved customer complaints related to late deliveries or incorrect orders promptly. New Home Consultant, J.A. Myers Homes, December 2005-October 2007 Hanover, PA

Greeted and assisted customers in finding the right home for their needs. Provided detailed information on available homes and properties. Conducted tours of model homes, explaining features and benefits to potential buyers. Negotiated purchase contracts with prospective buyers. Developed strategies to increase sales volume and customer satisfaction levels. Inspected homes prior to closing to ensure all agreed-upon items were completed. Organized paperwork associated with real estate transactions. Maintained accurate records of customer inquiries and follow-up activities. Created marketing materials such as flyers, brochures, postcards and newsletters. Assisted customers with questions or concerns regarding their purchases. Property Manager, Adams County Housing Authority, May 1992-October 1996 Gettysburg, PA

Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.

Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria. Negotiated leases, rental agreements, and other contractual documents related to property management activities.

Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.

Managed all maintenance requests from tenants in a timely manner. Ensured that all rent payments were collected on time by following up with delinquent tenants. Processed evictions when necessary in accordance with state laws and procedures. Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.

EDUCATION AND TRAINING

High School Diploma

New Oxford Senior High School, New Oxford PA May 1984

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