RACHELLE CASIMIR

Healthcare

Boston, MA

adz1kc@r.postjobfree.com

+1-617-***-****

Rachelle is an organized Indvidual Patient Service Representative/Admin with 6 years of experience in healthcare.

Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Fast learning and reliable. Looking to grow in the healthcare field and make a difference in patient care. Work Experience

Patient Assistant

Brigham and Women's Hospital (BWH) - Boston, MA

February 2023 to Present

• Anwer phones

• Schedule High Patients

• Greet/ Welcome Patient

• Faxing

• Outreach

Patient Service Coordinator III Cancer Center

Massachusetts General Hospital(MGH) Cancer Center - Boston, MA April 2021 to February 2023

• Scheduled treatments

• Work with four providers, coordinating their patients care

• Assisted with faxes

• Assisted patients in filling out forms for their care

• Used Epic to schedule appointments.

• Generated monthly reports for missing appointments

• Offered simple, clear explanations to help clients and families understand Health Center procedures.

• Facilitated communication between patients and various departments and staff.

• Compiled and reviewed medical charts.

• Recommended service improvements to minimise recurring patient issues and complaints. Patient Services Representative III Primary Care

Codman Square Health Center - Dorchester, MA

April 2018 to April 2021

• Managed over 70 patients a day

• Scheduled New patients appointments

• Use Epic to schedule appointments

• Assisted with incoming faxes

• Complied and reviews medical charts

• Answered incoming calls at my desk in regards to scheduling

• Recommended service improvements to minimize recurring patient issues and complaints

• Access weekly reports in Epic to ensure patients are being scheduled Customer Service Representative/Front Desk Behavioral Health & Primary Care

Lynn Community Health Center Primary Care/Behavioral Health - Lynn, MA March 2017 to April 2018

• Greeted customers in the Front desk area

• Check-in and check out patient

• Scheduled follow ups

• Communicated with providers regarding patients medical via email (outlook)

• Use Epic to scheduled/check out patients

• Use epic to request medication refills for patients

• Managed over 50 calls per day

• Charted around 100 patients daily

• Assisted with faxes

• Built and maintained positive staff relationships to promote teamwork to better serve patients Customer Service Representative/Front Desk Entry Level Recovery Centers of America - Danvers, MA

December 2017 to March 2018

• Greeted patients

• Answers phone calls

• Scheduled follow up appointments

• Call patients to be schedule

• Check in patients

• Organized patients forms

Education

Associate’s Candidate in Health Administration

Salem State University - Salem, MA

September 2016 to Present

Skills

• Problem Solving

• Public Speaking

• Medical insurance

• Good Telephone Etiquette

• Leadership

• Communication

• Patient Care

• Epic

• Insurance Verification

• Medical Scheduling

• HIPAA

• Medical Office Experience

Languages

• Haitian Creole - Fluent

• Spanish - Beginner

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