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Customer Service Representative

Location:
Scarborough, ON, Canada
Posted:
September 29, 2023

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Resume:

DIPANSHI DHIMAN

Toronto, ON adz1k1@r.postjobfree.com +1-437-***-****

CAREER OBJECTIVES

Dedicated Customer service specialist providing skills to prioritize and multi-task in a fast-paced working environment. Known for successfully handling escalated customer support issue. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedbacks.

EDUCATION

Lambton College Computer programmer Toronto, ON Present

Apollo Public School High School Diploma Patiala, Punjab 2022

SKILLS

•Customer service and Data Entry

•Multi-tasking and store maintenance • Creative problems solving.

•Transaction and Call Centre Operation

•Microsoft Office Expertise and Administrative Skills

•Organisational Skill and Time Management

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

Amazon, Patiala, punjab feburary 2023 – july 2023

Manage and resolve 50+ escalated customer complaints per day,processing returns, exchanges, and changes to service levels.

Achieve average customer service rating 87%, 13% higher then my companies average

Train new empoyess to provide high- quailty customer service

CUSTOMER SERVICE REPRESENTATIVE

Flipkart, patiala, punjab july 2022- jan 2023

Provided quality customer service in a high-volume call centre, processing transations, resolving issues< and assisting with service sign ups



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