DIPANSHI DHIMAN
Toronto, ON adz1k1@r.postjobfree.com +1-437-***-****
CAREER OBJECTIVES
Dedicated Customer service specialist providing skills to prioritize and multi-task in a fast-paced working environment. Known for successfully handling escalated customer support issue. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedbacks.
EDUCATION
Lambton College Computer programmer Toronto, ON Present
Apollo Public School High School Diploma Patiala, Punjab 2022
SKILLS
•Customer service and Data Entry
•Multi-tasking and store maintenance • Creative problems solving.
•Transaction and Call Centre Operation
•Microsoft Office Expertise and Administrative Skills
•Organisational Skill and Time Management
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
Amazon, Patiala, punjab feburary 2023 – july 2023
Manage and resolve 50+ escalated customer complaints per day,processing returns, exchanges, and changes to service levels.
Achieve average customer service rating 87%, 13% higher then my companies average
Train new empoyess to provide high- quailty customer service
CUSTOMER SERVICE REPRESENTATIVE
Flipkart, patiala, punjab july 2022- jan 2023
Provided quality customer service in a high-volume call centre, processing transations, resolving issues< and assisting with service sign ups