Customer Service Delivery Driver
Resume:
FELIX KWAKYE EZA
* ********** ***** *** ***, Owings Mills, MD 21244
**********@*****.***
PERSONAL PROFILE
I am a well-qualified and result-driven banking professional with competencies in corporate and retail Banking with Accounting Management background. I have 10 years of experience in Banking experience and have managed branch operations in the Ghanaian banking sector whiles providing banking training and informing customers on products and services that best suits them. I demonstrate competence, precision, accuracy and duty of due care in discharge of my duties.
Now, I am looking for a new and challenging position which will make best the use of my skills and experience and also further my development.
SKILLS AND COMPETENCIES
Knowledge in Banking Products and services(10+years)
Strong analytical and problem-solving skills with excellent attention to detail and a willingness to challenge (10+years)
Ability to work under pressure, work to tight deadlines with no detriment to the high -quality standards expected (10 years)
Excellent attention to details (8)
Able to work for long hours(10+years)
Relationship Building and Management skills(10+years)
Excellent Communication Skills, time management, organization skills and ability to influence and change (8 years)
Experience in the use of various banking software(10+years)
Knowledge in Banking activities(10+years)
WORK EXPERIENCE
TEACHERS CO-OPERATIVE CREDIT UNION - (Accra) January 2016 - October 2019
MANAGER
Duties and responsibilities
Create strategies to grow business opportunities
Build new customer relationship
Retain existing customer
Resolve customer issues
Ensure customer’s financial needs are met
Develop and monitor banks sales strategies
Manage and monitor loan portfolio
Identify and develop new sources of business
Train, mentor and guide branch banking staff to function records
Monitor, verify, rectify and update all accounting records
Prepare financial statements and operational reports
Approval of all vouchers
Developing operational plan to be approved by management
Monitoring, evaluating and intensifying recoveries
Approval of loans
Ensuring compliance in financial reporting
Ensuring that internal controls are strictly adhered to and followed
OPPORTUNITY INERNATIONAL BANK – (Accra) November 2011 - October 2015
BANKING OFFICER
Duties and responsibilities
•Manage authorization to ensure customer service.
Ensuring provision of flawless customer service.
Undertake appropriate snap check, taking remedial measures where necessary.
•Preparation of monthly, quarterly, weekly returns as may be required by management.
•Overall management and supervision of the branch.
•Managing the liquidity of the Bank.
•Ensuring customer sustainability.
•Monitoring and Improving Branch Profitability.
•Market and Promote Branch products thereby increasing deposit level.
•Introducing Specialized Banking Services and good customer care.
•Safeguarding the assets and properties of the Branch.
•Coordinate good relationship with stakeholders, local authorities, Chiefs and opinion leaders in the community.
•Ensuring that team members receive coaching ad feedback in order to develop their potentials.
•Monitoring, evaluating and intensifying advances recoveries at the bank.
•Supervising all credit files in all lending issues.
•Supporting and critically assessing all credit appraisals and making recommendations to the credit manager.
• Manage and supervise all micro financing activities at the Branch. Ensuring security of the collateral and administration and review it’s adequate to maintain the loan Portfolios quality and profitability.
AGONA RURAL BANK LTD (Agona Swedru) August 2009 - September 2011
BRANCH MANAGER
Duties and responsibilities
•Branch supervision
•Reviewing annual budget of the branch
•Ensuring that the branch becomes sustainable and profitable
•Preparation of weekly, monthly and yearly reports
•Ensuring branch accounts are reconciled
•Approval of loans
•Safeguarding all the assets and properties of the branch
•Management of all branch HR issues
FBN BANK GHANA LTD (Agona- Swedru) March 2007 - June 2009
INTERN
Duties and responsibilities
•Accounts Opening Services
•Back office Activities
•ATM support staff
•Assisted the Branch Credit head in loan administration
•Assist in introducing customers to the right products
•Assist in deposit mobilization
•Any other assigned duties
EAK COMPANY LTD (February 2006 – January 2007
ACCOUNTS MANAGER
Duties and responsibilities
•General Accounts preparations and supervision
•Preparation of Accounts Receivables and Payable
•Provide support to head of project and procurement
•Preparation of Reports and schedules for billing at the Regulatory Agencies
•Accounts Reconciliation
•Participating in budgeting and forecasting process of the Company
•Maintenance of various Relationship
•Ensure financial controls are always maintained and reviewed
EDUCATION
Kwame Nkrumah University of Science and Technology (K.N.U.S.T) – 2014 – MBA (Accounting and Finance)-Kumasi-Ghana
University of Cape Coast -Bachelor of Commerce (B. Com)-2009
Cape Coast Technical University – 2004 – Higher National Diploma (Accounting Option)-Cape Coast-Ghana
ACHIEVEMENTS
I have assisted EAK COMPANY LTD in getting a status of a Limited Liability Company from an enterprise and aiding them win a lot of contract.
.
I was a member of a three-member team who cleared a 4-year-old long Outstanding Reconciliation items within 6 months on contract basis for BRAKWA RURAL BANK LTD in 2013.
I was able to break- even in a newly established Branch during my tenure as a Branch Head
I was also a member of a three-member team consisting of one staff from ARB APEX BANK LTD that assisted in restoring data lost for one year in 2012 that won me the best worker of the year- AGONA RURAL BANK LTD.
UNITED STATES OF AMERICA 2019
I have evaluated my Masters Degree in Ghana with Western Evaluation Services (WES) and I was given a degree in Accounting and Finance.
I have worked with Family Dollar in Maryland Dundalk (02/15/2020-10/20/2021)
Duties and Responsibilities
Cashiering
Stocking
Opening the Store
Closing the registers
Handling Customer complaints
Asking customers if they find what they were looking for.
AMAZON INC
Amazon Warehouse Associate 10/22/2020-01/15/2021
Duties and Responsibilities
Process, package and ship orders accurately
Organize stocks and maintain inventory
Inspect products for defects and damages
Examine ingoing and outgoing shipments
Organize warehouse space
Receive, unload and place incoming inventory items appropriately
Check, verify and fill customer invoices
Abide by all company safety and hygiene regulations
Contribute ideas on ways to improve or optimize warehousing procedures
Keep warehouse clean and organized daily
Amazon Flex (Delivery Driver with personal Car) 01/16/2021-Present
Duties and Responsibilities
Completed on-time deliveries by choosing best and most efficient routes.
Operated vehicle safely in highly congested areas with no traffic violation.
Verified daily deliveries against shipping instructions before delivering to customers.
Loaded truck and properly secured items to prevent damage for deliveries.
Fostered positive working relationships with regular customers.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Completed rush deliveries on tight timetables to satisfy customer needs.
Delivered packages to customer doorsteps and business offices.
Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
Inspected load security and checked for damages.
Planned delivery routes and most efficient methods of distribution.
Contact this candidate