Customer Service Sales Associate

Quentin Scott

Phenix City, AL *****

706-***-**** ****************@******.***

Professional Summary:

Experienced sales associate with over 35 years of experience providing exceptional customer service. Proven track record of resolving customer issues quickly and efficiently, resulting in a 97% customer satisfaction rating. Strong dedication to helping customers resolve issues and cultivating a positive image of the company.

Skills

Retail Experience

Leadership

Supervision

Active Listening

Detail Oriented

Communications

Teamwork

Management

Customer Service Training

Work Experience

Scotts Tire and Auto Center, Phenix City, AL September 2001 – Present

Sales Associate

Refer unresolved customer grievances to designated departments for further investigation.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.

Greets and receives customers in a welcoming manner.

Serves customers by helping them select products.

Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.

Greets and receives customers in a welcoming manner.

Education

Central High School, Phenix City, AL

High School, General Education

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