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Customer Service Vice President

Dallas, TX
50k -65k
September 29, 2023

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Michelle Dowling

Friendly and Energetic

Dallas, TX

Enthusiastic leader with 9+ years of experience in the Fitness industry planning, leading, and improving studio facility functions. Strong leadership skills coupled with a master closer understanding sales as service broker. Marketing services to an end consumer both in residential & commercial businesses. Strategic in developing policies, managing clients activities while promoting & gaining new business. Focused on motivating staff/business partners to perform at their highest level in all areas. Creating an environment were everyone is successful empowering them with the knowledge & skill set to achieving their own goals and objectives. Making sure to provide an environment of confidence & success creating an unforgettable experience.

Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Veteran Cycle Instructor with top-level skills in the studio and out of the studio. Likable personality and customer-focused background coupled with expertise in management. Extremely energetic,quick learner, and also a team player. 20+ years and counting of experience working in the Restaurant/ Hospitality/Beauty Industry. Professional licensed Hairdresser passionate to this day in Beauty Field. People person and entrepreneur at heart! Always ready to tackle new challenges and build success that lasts a lifetime.

• Motivated clients to achieve their personal fitness goals through developing and modifying routines.

• Served as point of reference for fitness expertise within club.

• Explained exercise modifications and contraindicated movements to participants with history of injury.

• Assisted clients in finding new ways to inspire healthier habits.

• Provided exceptional customer service to obtain new clients through referrals.

• Consistently met daily group fitness class attendance goal of 20-30 participants.

• Cultivated positive relationships with class participants by teaching variety of challenging and entertaining group fitness classes.

• Greeted all members in professional and friendly manner.

• Public Speaker for large and small groups

• Trained hundreds of individuals over 6+ years on how to run a successful business & gather customers

• Professional Network Marketer with 15+ years experience Authorized to work in the US for any employer

Work Experience

Delivery Driver

Favor - Dallas, TX

September 2020 to Present

Delivery driver of goods & services

Full time I& part time


54th Street - McKinney, TX

November 2021 to April 2023

Full time server.

General Manager & CycleStar

CycleBar Franchising LLC - Plano, TX

January 2019 to March 2019

• 01/2019 - 03/2019

• Managed budget implementations, employee reviews, training, schedules and contract negotiations.

• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.

• Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.

• Identified and capitalized on community business opportunities with effective networking.

• Maintained organized, safe and clean Studio facility to keep productivity high and maximize customer satisfaction.

Indoor Cycling Instructor

Flywheel Sports Inc - Plano, TX

March 2016 to December 2018

03/2016 - 12/2018

Platinum Regional Vice President

ACN Inc - New Providence, NJ

September 2011 to May 2016

Professional Network Marketer 6+ years.

Scaled our business to the prestigious position of Regional Vice President in a Few short years to the Platinum Regional Vice President. President Club Members for 6 consecutive years in a row. All expenses paid vacations two times a year. Allowing us to travel with all the other top preforming and amazing leaders from around the world. Spending invaluable time with owners and Senior Vice Presidents of the business. Taking us to some of the most gorgeous places in the entire world. Have been asked several times to speak in front of 25,000 people at the ACN training events held two times every year. Worked with the number one earners in the entire company. Mastering the proven franchise like system on how to build a successful online business marketing services such as gas, electricity, tv, phone, internet, etc. Built a massive team globally and had thousands & thousands of customers paying a bill

every single month.


Vocational Training in Real Estate

Champion - Plano, TX

March 2020 to January 2021

High school diploma

Glasgow High School - Newark, DE

1994 to 1997


• Managerial experience

• Excellent managerial techniques

• Development and training

• Friendly and personable

• Motivational style

• First aid knowledge/CPR Certifie d

• Leadership ability

• Talented client relations manage r

• Group Fitness

• Management

• Profit & Loss

• Hair Styling

• Personal Training

Certifications and Licenses

Cosmetology License

September 2005 to September 2038

Hairdresser at this present moment

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