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Medical Assistant Administrative

Lawrence, MA
September 29, 2023

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Jovannie Cineas

Lawrence, MA *****


Work Experience

Certified Clinical Medical Assistant/Administrative Assistant Covelo Group - Waltham, MA

November 2022 to July 2023

• Carries out administrative duties such as filing, typing, copying, binding, scanning etc.

• Verified patient information, including name, address, and date of birth, and phone number, to ensure accuracy.

• Accurately uploaded patients scheduling, documentation, reviewing, and updating patient information by using AthenaOne(EMR).

• Organize and schedule patient appointments.

• Effectively communicated with the team, providing timely updates and keeping them informed about any issues encountered while releasing new patient orders into the EHR system.

• Efficiently handled inbound and outbound calls from patients and providers, delivering up-to-date information on patient prescription statuses.

• Documented all testing performed and recorded appropriate routes of administration and materials used in AthenaOne.

• Exhibits polite and professional communication via phone, e-mail, and mail.

• Provided administrative support to ensure efficient operation of office.

• Collaborated with providers and administrative staff to determine patient needs from triage messages to cue medication refills to providers, send appropriate referrals for specialists, and make appointments for visits.

Certified Clinical Medical Assistant

North Shore Physicians Group - Danvers, MA

February 2021 to July 2022

• Properly prepares specimens according to specific Reference Laboratory requirements.

• Apply the correct PPE when processing specimens.

• Documented and verified results in EPIC system(EMR).

• Scheduled patient diagnostic tests, appointments, and consults under the direction of physicians or RNs.

• Assisted with clinical tasks, including medical histories, data collection, and preparing treatment rooms.

• Ensured all company safety, quality control and quality assurance standards are met.

• Performed initial medical data entry using a computer to enter patient and client data following standard protocol.

• Monitored lab equipment and related records.

Certified Nursing Assistant


June 2015 to December 2020

• Recognized for my commitment to punctuality with an Employee of the Month Award

• Served to rehabilitate and provide long term support/hospice care for the elderly.

• Responsible for activities of daily living and therapy.

• Reported vitals, weights, intakes/outputs, and status of change to registered nurse.

• Ability to prioritize work and demonstrate state of the art organizational and time management abilities.

• Interpersonal skills such as empathetic care and compassion.

• Keen eye and quality observation skills for marking the patient's mental and physical health. CNA/HHA

Right At Home - Bedford, MA

September 2013 to May 2015

• Enabled patients to stay in their homes by monitoring and recording patient condition, providing support and personal services, and teaching families.

• Monitored patient’s condition by observing physical and mental condition, intake and output, and exercise.

• Assisted patients by providing personal services, such as, bathing, dressing, and grooming.

• Recorded patient information by making entries in the patient journal and notifying nursing supervisor of changing or unusual conditions.

Other Experience

Surgical/ OR Tech

Fertility Centers of New England - Reading, MA

May 2023 to Present

• Assist physicians with surgical procedures

• Prep all surgical instruments for procedures

• Clean and sterilize all surgical instruments for procedures

• Ensure safety of the patients

• Restock supplies needed for Operating room

• Maintain a clean and sterile OR environment

• Clean and sterilize medical instruments and equipment through various methods

• Assemble trays of medical equipment for surgical procedures

• Inspect and test equipment for proper functioning Health Administration Intern

D'Youville Life & Wellness Community - Lowell, MA

January 2020 to March 2020

• Gained exposure of working as a healthcare administrative intern in the nursing home setting.

• Rotated in various departments including: Admissions, Medical Records, Dining Services, Activities, and Human Resources

• Gained knowledge of the PointClickCare system

PCT Nursing Assistant

Beth Israel Lahey Health at Home - Beverly, MA

September 2019 to June 2020

• Proficient ability to record important signs that incorporate respiration, body temperature, pulses, and blood pressure

• Aptitude to ensure patient safety and personal hygiene at all time

• Strong verbal and concise written communication skills

• Capability to consistently abide by the predetermined protocols

• Ability to observe Privacy/HIPAA regulations along with direct patient care functions Community Outreach Worker- Protective Service/ Money Management Elder Services of the Merrimack Valley - Lawrence, MA October 2020 to January 2022

• Transporting clients to appointments deemed necessary by the primary caseworker. This can include, but not limited, to medical appointments and court appearances.

• Assist caseworker in securing public benefits for the elder. This can include; taking clients to Social Security offices, filling out applications for Department of Transitional Assistance and Food Stamps, and obtaining birth certificates and other necessary documentation for these applications.

• Assist clients with the selection of health insurance plans and prescription drug programs. Attend monthly meetings to learn about changes that impact clients.

• Assist consumers to apply for MassHealth and complete annual MassHealth renewal paperwork including making home visit to the consumer, assisting consumer to complete application/ required paperwork, obtaining and making copies of required verifications, etc.

• Assist with housing issues. This can include; completing housing applications; visiting potential housing alternatives with elder, meeting with housing personnel and movers.

• Assisting elder with meeting basic urgent needs such as grocery shopping, clothes shopping and filling medical prescriptions or needed durable medical equipment

• Take Protective Service reports from mandated and non-mandated callers

• Assist Protective Service Caseworkers with the completion of monthly home visits to stable clients and home visits to accompany caseworkers when a second person is needed.

• Documentation of completed tasks and visits within APS and SAMS records.

• Follow up “wellness visits” to check on elder safety.

• Weekly visits with identified high risk clients known to CIU to monitor level of risk and insure staff are aware when client de-compensates

• Accompany Home Care staff on consumer home visits to interpret information in English as required for determination of eligibility, assessment of needs, development of a care plan and problem solving/ crisis intervention.

• Observe all confidentiality regulations and protect consumer information.

• Attend mandatory meetings and trainings including Team Meeting and General Staff Meeting

• Other duties as assigned by CIU Supervisors


Bachelor of Science in Public Health with a concentration in Community Health/Health Promotion


May 2020

Associates of Science in Liberal Studies


June 2016


• Hospice Care

• Patient Care

• Computer Literacy

• Medical Records

• Haitian Creole

• Microsoft Excel

• Microsoft Word

• Microsoft Powerpoint

• Public Speaking

• Customer Service

• AthenaOne

• Laboratory Experience

• Epic Systems

• Specimen collection / processing

• Public health


• Haitian Creole - Expert

Certifications and Licenses


CCMA Certification

Certified Medical Assistant

BLS Certification

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