Real Estate Customer Service

DiANNE HEIKES

San Antonio, TX 832-***-**** ******.******@***.***

Appointment Specialist · Customer Service Representative · Relocation Coordinator

Committed professional with extensive experience in the Real Estate industry working with agents and buyers. Proficient in coordinating appointments and relocations. Consistently provides stellar customer service and proactively resolves problems. Works independently, fast learner with a passion for delivering positive and effective results. Skilled in MS Word and customized software programs.

PROFESSIONAL EXPERIENCE

Zillow - Centralized Showing Service 2017-2023

Appointment Specialist

Scheduled showings for Licensed Real Estate Agents

Made outbound calls to buyers and sellers

Ordered Appraisals and Inspections

Performed extensive data entry into software programs

Heritage Texas Properties 2015-2016

Referral Coordinator

Provided Administrative support for the Relocation Director

Performed extensive data entry into software programs

Handled the placing of Corporate Inventory properties for the company

Assisted the Real Estate Agents as needed

Brookfield Global Relocation Services (Acquired GMAC in 200*-****-****

Relocation Coordinator

Coordinated relocation service among employees, real estate brokers and suppliers

Provided administrative support for nine Relocation Consultants - supporting four commercial clients

Assigned and ordered Broker Market Analyses; ordered Appraisals and Inspections

Acted as main contact for office facilities and supplies

Prudential Real Estate and Relocation Services 1995-2002

Destination Specialist, 1999-2002

Coordinated relocation services among employees, real estate brokers and suppliers

Provided administrative support for nine Relocation Consultants - supporting four clients

Assigned and ordered Broker Market Analyses; ordered Appraisals and Inspections

Acted as main contact for office facilities and supplies

Relocation Associate (Licensed Real Estate Agent), 1995-1999

Handled approximately 2400 moves annually for transferring employees

Selected to be member of the Information Call Teams, responsible for initiating the relocation process with clients

Placed 1520 referrals to participating brokers across the United States

Produced in excess of $1M in year-to-date revenue in referral fees

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