SKILLS

EXPERIENCE

EDUCATION

CERTIFICATIONS

Sabahat Alvi

CUSTOMER SERVICE REPRESENTATIVE SPECIALIST

514-***-**** adz1go@r.postjobfree.com laval, QC H7W 3H6 Highly organized and motivated dispatch professional with experience managing multiple service technicians and coordinating customer service visits. Experienced in utilizing computerized dispatching systems and call center operations to ensure e cient scheduling of appointments. Adept at problem-solving, con ict resolution, and customer service.

• Customer Experience • Equipment Dispatch

DISPATCH SPECIALIST

Alvi Logistics

laval, QC

April 2021 - May 2023

• Demonstrated ability to remain organized and prioritize tasks in a fast-paced environment.

• Maintained accurate records of shipment tracking information.

• Proven ability to work independently as well as collaboratively in a team setting. CUSTOMER SERVICE REPRESENTATIVE

Rogers Wireless

laval, QC

January 2011 - October 2016

Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

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• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Responded to telephone inquiries and complaints following standard operating procedures. CUSTOMER SERVICE REPRESENTATIVE

Rogers Wireless

laval, QC

February 2007 - October 2009

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Responded to telephone inquiries and complaints following standard operating procedures. Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

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HIGH SCHOOL DIPLOMA

John F Kennedy, Montreal

LANGUAGES

English

Fluent

• French

Intermediate

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Hindi

Fluent

• Urdu

Fluent

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