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Customer Service Team Member

Location:
Shelbyville, IN, 46176
Posted:
September 29, 2023

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Resume:

GARY BENNETT

*** *** ******, ***********, *******, 46176, US 317-***-**** adz1gn@r.postjobfree.com Owner Operator May, 2017 to Present

Penny Pinchers Transport LLC Indianapolis, IN

Inspected the vehicle before and after trips, logging and reporting mechanical issues to avoid dangerous situations. Completed daily logs on time to keep internal records up to date and meet DOT requirements. Completed routes quickly and in accordance with the rules. Drove [Vehicle Type] while adhering to all safety protocols and procedures. Notified customers of late deliveries due to traffic jams and road construction, resulting in a [Number]% reduction in inquiry calls to the company's support line. Maintained a perfect driving record with no incidents to report in [Timeframe]. Sent invoices, collected payments, and reconciled accounts with shippers every day. Professional Driver April, 2015 to May, 2017

ProDrivers Plainfield, IN

Professional Driver and Evening supervisor June, 2008 to April, 2015 Commercial Transport Beech Grove, IN

Devised effective workschedules for each team member in order to meet deadlines and staff shifts appropriately. Kept meticulous and accurate records of employee progress and output. Improved the loading dock process and increased productivity, saving $[Number] [Amount] for [Timeframe]. Kept track of key performance indicators on a daily and weekly basis to stay on track. Was in charge of overseeing the loading and unloading of packages in the warehouse. Identified and resolved issues with team production and performance to maintain consistent quality levels. Answered an average of [Number] calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products. Completed routes quickly and in accordance with the rules. Drove [Vehicle Type] while adhering to all safety protocols and procedures. Used hand trucks and pallet jacks to unload the cargo from the truck. Notified customers of late deliveries due to traffic jams and road construction, resulting in a [Number]% reduction in inquiry calls to the company's support line. Maintained a perfect driving record with no incidents to report in [Timeframe]. High School 1992

Thomas Carr Howe High School Indianapolis, IN

General education

Budgeting and finance

Client account management

Report writing

Effective leader

Inventory management

DOT compliance

Conflict resolution

Documentation and reporting

Operations oversight

Inspection reviews

Document scanning

Team Leadership

Recovering vehicles

Relationship management

Staff training/development

WORK HISTORY

EDUCATION

SKILLS

Skills in [Skill] and [Skill] are available.

[Job Title] has problem-solving experience and has used GPS to determine the most efficient routes. Strategic

Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company. Customer-focused, strategic-thinking sales professional and entrepreneur with over [Number] years of experience cultivating partnerships, retaining top accounts, and expanding profit channels.

Customer service specialist with [Number] years of [Type] experience who is dedicated and detail-oriented. Highly effective in [Area of expertise], evaluating personnel performance, and putting in place top-notch strategies. Driver with a proven track record of making on-time, safe, and efficient deliveries. Focused

With [Number] years of experience planning, leading, and improving [Area of Expertise] functions, I am an enthusiastic leader. High-performing

For [Type] deliveries, a hardworking [Job Title] with demonstrated abilities in loading, unloading, and load security is required. Supervised team of [Number] staff members.

Documentation: Wrote and edited documents to keep staff informed on policies and procedures. Class A CDL with Double and triple s, Hazmat

PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

CERTIFICATIONS

ADDITIONAL INFORMATION



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