Customer Service Assistant Manager
Resume:
cynthia moss
Woodruff, SC
**************@***********.***
#readytowork
Work Experience
Assistant Manager
Family Dollar - Woodruff, SC
November 2018 to Present
• Promoted to Assistant Store Manager
• Supervised team members
• Managed store operations
• Managed opening and closing store
• Managed nightly cash, register, financial, and sales totals
• Acted as customer service representative
• Handled and submitted incoming sales calls
• Managed daily reports of transactions
• Rearranged and detailed store merchandise according to company standards
• Recruited and interviewed potential candidates
• Enforced company policies and procedures
CSR - Customer Service Representative
National Finance Company - Woodruff, SC
May 2017 to June 2018
• Assisted customers with a warm and professional attitude
• Processed customer transactions
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Managed customer accounts
• Wrote call center scripts
• Handled billing issues and order inquiries
• Operated the cash drawer
• Took inventory
assistant manager
pizza hut - Woodruff, SC
April 2010 to November 2014
• Served as Assistant Manager for years
• Managed a group of team members
• Maintained all operations within the restaurant
• Opened and closed the restaurant at the beginning and end of shifts
• Performed official money count every shift
• Upheld a high standard of customer service
• Pursued sales leads to advance restaurant growth
• Managed daily reports of transactions
• Ordered and stocked restaurant merchandise
• Recruited, interviewed and hired individuals who brought dedication, enthusiasm, and passion to the team
• Handled all staff member scheduling
Education
ged
whs
Skills
• Food Service
• Cash Handling
• Customer Service Skills
• Inventory
• Management
• Sales
• Scheduling
• Team Building
• training
• Microsoft Excel
• Multi-line Phone Systems
• Microsoft Word
• Assistant Manager Experience
• Cold Calling
• Merchandising
• Restaurant Experience
• Supervising Experience
• Team Management
• Salesforce
• Help Desk
• Upselling
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