CRISTINA DOUGLAS

**** ****** ******, *********, ** 18017

Cell: 347-***-**** adz1cp@r.postjobfree.com

PROFESSIONAL SUMMARY

Administrative Assistant with 10 years of experience, served as primary point of contact for and liaison between patrons, professionals, personnel, clients and students. Maintain excellent written and oral communication skills, problem solutions abilities and high level of confidentiality. Hardworking with excellent interpersonal, organizational, customer service and office support skills.

PROFESSIONAL EXPERIENCE

Membership Coordinator 2014 -Present

Sam’s Club, Waldorf, Maryland & Bethlehem, Pennsylvania

Responsible for increasing Sam’s Club membership.

Maintain communication and contact with members.

Increased Sam’s Club Waldorf, Maryland’s membership by more than 200%.

Transferred from Sam’s Club Maryland to Sam’s Club Pennsylvania, and increased Sam’s Club membership by more than 400%.

Continuously perform and rated as “exceed expectations” by superiors.

Rehab Tech, Sub-Acute and Rehabilitation Center 2013

Wayne View Care Center, Wayne New Jersey

Archived rehabilitation department records for patients.

Organized Hygienic Department Physical and Occupational Therapy Center records.

Served as a translator between therapists and Spanish-speaking patients.

Transported patients from their rooms to the proper therapy department.

Chief Administrative Assistant 2002-2011

Consuelo School District, San Pedro de Macoris, Dominican Republic - Government, Ministry of Education Dominican Republic (Education District 05-06)

Served as Chief Aid for the Superintendent of Schools.

Coordinated all administrative projects for the school district.

Supervised day-to-day operations for 20 Schools.

Efficiently maintained all employee records.

Managed district staff and resources in order to meet Federal Education requirements from the Ministry of Education Dominican Republic.

Telemarketing Agent 2000-2002

Hotel Melia, Juan Dolio, Dominican Republic (Vacation Hotel and Resort, Worldwide Hotels Barcelo)

Shared vacation package information with potential clients.

Increased the percentage in the number of customers significantly.

Increased the number of vacation club members with proficient sales techniques and superior customer service.

Called customers and publicized hotel and vacation packages.

Receptionist/Front Desk Agent 1998-2000

Howard Johnson Macorix Hotel, Dominican Republic

Greeted guests and many customers daily that were satisfied with services.

Made Reservations, reservations for both, local and international clients.

Checked-in and checked-out, used the computer system and database.

Operated cash register and handled money coming to the hotel.

EDUCATION

International Center, Manhattan NY 2011-Present

English as a Second Language (Intermediate)

Customer Service Skills Center, Jersey City NJ 2012 Certificate in Costumer Service

Central Eastern University (UCE) Dominican Republic 2001-2005

Bachelor of Arts in Marketing

COMMUNITY INVOLVEMENT

Rotary International, Consuelo, Dominican Republic. 2003-2011

Served as President for one year and Secretary for eight years.

ADDITIONAL SKILLS

Computer: Advanced in Microsoft Office - Word, Excel, Outlook, PowerPoint, etc.

Language: Able to read, write, and speak Spanish and English

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