Customer Service General Manager

Bo Gue Kim

**** * ***** **, * **, Ontario, CA ***64

Cell) 1-714-***-****

Email) adz1bh@r.postjobfree.com / adz1bh@r.postjobfree.com SUMMARY

• Dedicated fast food restaurant manager with 5 years of experience. Consistently achieve record- high satisfaction ranking, improvement to the bottom line and turnaround of underperforming operations.

• Respected builder and leader of teams; instill a share, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operation policies. HIGHLIGHTS

• Inventory controls

• Employee relations

• Motivational Leader

• Financial oversees

WORK EXPERIENCES

* Sushi Chef

- Sushi@Sushi (Anaheim, CA : June, 2018~ Current)

• Customer Service

• Ordering

• Managing Inventory

• Preparing Fishes & Veggies

• Cooking Sushi & Rolls

* Purchasing Manager

- Global Engineering Corp (Buena Park, CA : June, 2017~August, 2018)

• General administrative duties (mailing, faxing, scanning, filing, copying)

• Computer Skills (Word, Excel, Power Point, etc)

• Inventory check & shipping assistance

• Price Negotiation & Comparison

• Purchasing

* General Manager (Japanese & Korean Fusion Restaurant)

- WABA Grill & K Grill (Stanton, CA; November, 2014~April, 2017)

• Responsible for hiring and on-boarding process that included but not limited to interviewing and training of staff.

• Provided coaching and counseling for staff as needed which developed an efficient and respectful team.

• Oversee employee work in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines.

• Managed the store and analyzed sales for profits and losses throughout the month.

• Multi-tasking positions performed; Cashier, Cook, Prep, and Trainer

• Comply company’s policies

* General Manager (Japanese & Korean Fusion Restaurant)

- WABA Grill (Anaheim, CA; March, 2013~September, 2016)

• Responsible for hiring and on-boarding process that included but not limited to interviewing and training of staff.

• Provided coaching and counseling for staff as needed which developed an efficient and respectful team.

• Oversee employee work in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines.

• Managed the store and analyzed sales for profits and losses throughout the month.

• Multi-tasking positions performed; Cashier, Cook, Prep, and Trainer

• Comply company’s policies

* Librarian Assistant

- Nyack College (New York, NY; August, 2008 ~ May, 2012) EDUCATIONS

BA in Business

- Stanton University - New York, NY : August, 2013 – May, 2015 Bachelor Degree (Education)

- Nyack College - New York, NY : September, 2005 – August, 2008 SKILLS

Management

- Skilled in delegating tasks and motivating team players to achieve best goal

- Able to build and lead creative teams that develop pioneering products

- Problem Resolution & Time Management & Collaboration with Team Communication

- Developing and cultivating relationships

- Friendly and open-minded; committed to be satisfied with others

- Self-Confidence

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