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Supply Chain Customer Service

Location:
Alexandria, VA
Posted:
September 30, 2023

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Resume:

RESUME

MR. OSEI ASIBEY

**** ******* *** **** *

ALEXEDRIA VIRGINIA 22309

Cell Number +1-703-***-****

E-mail adz19v@r.postjobfree.com

Career Objective:

Seeking a position where my area of competence would be needed and contribute my best efforts towards the ? Industry. (Be more specific here, name the position or industry here)

Summary skills:

Ability to connect with students and help them improve learning skills

Excellent presentation, research, and time management skills

Strong interest in research and teaching, and broadening curricular diversity for the procurement and supply chain department

Ability to deliver and perform research in area of specialization

Skilled in instruction and mentoring of students from different backgrounds

Possess strong knowledge on subject taught for procurement and supply chain students

Ability to generate effective teaching by making use of various methodologies

In-depth knowledge of supply chain management

Ability to massage PowerPoint and Excel, MS Office Suite,

Experience in data processing and administrative duties

Excellent computer, data entry, and typing skills

Committed for delivering high quality work and customer service

Skilled in communicating with colleagues, higher officials, and customers clearly through written and verbal communications

Strong leadership skills and capability to motivate and manage staff to accomplish great results

Expert in marketing, planning, expense control, cost analysis, training, staffing, and quality management

Keep record of increasing revenues and reducing costs

Professional Experience:

Currently work with Kumasi Technical University

Department: Procurement and Supply Chain Management

Portfolio: Lecturer

Lecturing to Diploma and Undergraduate students

Delivering lectures, developing test papers, grading students based on their performance

Interacting with students and faculty members and assisting in improving curriculum

Attending procurement and supply chain conferences and seminars with students

Maintaining and updating students' scores and attendance

Provided consultative counseling support to undergraduates.

Assisted students in goal setting, planning and strategic targeting to help shorten the time it takes for them to succeed.

Designed and delivered a tutorial curriculum in line with university and requirements.

Delivered high standards of teaching and learning.

Participated in faculty meetings and contributed in curriculum review

Integrated technology into teaching and assisted in conducting distance learning courses for the school

Mentored and assisted undergraduate students’ thesis

Portfolio: Customer Care representative

Company Quality Surgical Products Ventures,

Period 2011, 2013 (PART-TIME)

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

Resolved an inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).

Became the lead “go-to” person for new reps and particularly challenging calls as one of the business’s mentors and trainers of both new and established employees.

Helped business attain the highest customer service marks in all categories including communication skills, listening skills, problem resolution and politeness.

Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.

Portfolio: Data Processing Clerk

Company Simpson and Co. Ltd.

Period 2006 - 2009

Collecting, compiling, and entering production, sales, and other business data into computer system

Collected data from different departments and entered into computer system

Scanning, printing, and storing official documents in electronic format and hard copies

Preparing shift schedules as per guidance of departmental heads

Verifying and evaluating data and ensuring zero-error in work

Performing dispatch of couriers, sorting and answering emails

Updating and correcting data in automated systems

Categorized and compiled data together as per the context, project or department

Quality management Logistics management

Lean management Negotiation in procurement

International business management Introduction to Supply Chain Management

Warehouse management

Educational Summary:

Graduated with Master of Sciences-Supply Chain Management from Coventry University- UK. In the year 2012

Successfully graduated with Higher National Diploma with specialization of purchasing and Supply from Kumasi Polytechnic in the year 2004 now Kumasi Technical University

Less is much better. I would only include this below if totally necessary or the job I am seeking.

Other Positions held in various institution

Coordinator- Business unit Kumasi Technical University 2012 to date

Chairman – Kokofu Health Assistant Training School 2010 to date

Board Member-Tomco Construction Limited-Kumasi.

President – The Apostolic Students and Associate, Kumasi Polytechnic from 2002 – 2004

Organizing secretary – Chaplaincy Board, Kumasi Polytechnic from 2002 – 2004

Board member - The Chaplaincy Board- Kumasi Polytechnic from 2003 – 2004

Adviser to SRC publicity Officer & Women’s Commissioner, Kumasi Polytechnic 2003- 2004

ACADEMIC PUBLICATIONS

1. Osei Asibey, Irene Aikins; Prince Agyeman-Duah; Anita OseiBroni;; HayfordAdjei; Anokye Okofo A. Christian. (March 2014)

E-Procurement An Emerging Supply-Chain Management System In The Hospitality Industry: Perspectives Of Hoteliers In The Kumasi Metropolis. European Journal of Business and Social Sciences, Vol. 2, No.12, pp 71-88, March 2014. P.P. 71 - 88

URL: http://www.ejbss.com/recent.aspx ISSN: 2235 -767X

2.Prince Agyeman-Duah; Irene Aikins; Osei Asibey; Anita OseiBroni(June 2014)

Evaluating The Impact Of Outsourcing Of Non-Core Functions In The Hotel Industry: A Case Study Of Anita, Noda And Golden Gate Hotels. . European Journal of Business and Innovation Research Vol.2, No.3, pp. 25-45, June 2014 Published by European Centre for Research Training and Development UK (www.ea-journals.org)

3.Anita Osei Broni; Osei Asibey, Irene Aikins; ; Prince Agyeman-Duah (August 2014)

The Contribution of Transport (Road) In Health Care Delivery “A Case Study Of Mankranso District Hospital In The Ahafo Ano South District Of Ashanti Region.

Published by European Centre for Research Training and DevelopmentUK Vol.2, No.4, pp. 30-51, August 2014. (www.eajournals.org).

Conference And Seminars Attended:

Global Sourcing Sustainability Management

Efficient Lean Operations Tools Procurement and Ghana Economy

References

Prof. Owusu Achiaw

Vice Chancellor of Kumasi Technical University

P.O. Box 854, Kumasi – Ghana

Email: adz19v@r.postjobfree.com

Tel: +233(0)20473696

Dr. Alfred Owusu

Dean of Business School

P.O. Box 854, Kumasi – Ghana

Email: adz19v@r.postjobfree.com

Tel: +233(0)248830854



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