Financial Services Personal Banker
Resume:
Marija
Kupresanin
Personal Banker
Address
Parkland, FL
Phone
******.*******@*****.***
Client relationship
management
Banking operations
knowledge
Sales expertise
Financial services
Cash Handling
Teller auditing
Proficiency with Microsoft
Office Tools
English
Russian
Serbian
Croatian
Bosnian
Contact
Skills
Languages
Highly motivated Personal Banker eager to fulfill challenging role within client-focused team.
Strong foundation of building excellent client rapport to foster satisfaction and loyalty.
Strong focus and track record of achieving bank's goals. Work History
2010-12 –
Current
Fitness Instructor - Party Organizer
Private Business Owner, Parkland, Florida
• Designing, monitoring and participating in workouts and other fitness and karate training sessions
• Designing, monitoring and participating in Aerobics, Tae-Bo, Pilates, Stretching training sessions
• Performing fitness assessments including body
composition, strength, flexibility and cardiovascular functions
• Designing an exercise program for the participant based on fitness assessment results and the
participant's personal goals
• Advised members on diet plans and specific
problems such as weight issues, injuries, etc.
• Enforce the rules and regulations of the facility for the safety and welfare of staff and participants
• Clean and maintain the training equipment and
the facility
• Maintain appropriate records, inventories, reports and information
• Training the club members team for regional karate matches
• Organizing private and business parties for children and adults
2005-11 –
2010-12
Service Officer, Personal Banker, Retail Manager
Crédit Agricole CIB, Novi Pazar, Serbia
• Assist customers by delivering exceptional customer experience, building relationships, and helping
consumer and small business customers succeed
financially
• Proactively engages customers in conversations
and asks questions to learn about their financial
needs
• Maintains knowledge of and offer a full range of Wells Fargo products and services, and digital
options to help customers succeed financially
based on the customer's need
• Build relationships with customers through proactive outreach and follow-up
Marija
Kupresanin
Personal Banker
Address
Parkland, FL
Phone
******.*******@*****.***
Client relationship
management
Banking operations
knowledge
Sales expertise
Financial services
Cash Handling
Teller auditing
Proficiency with Microsoft
Office Tools
English
Russian
Serbian
Croatian
Bosnian
Contact
Skills
Languages
• Assists customers with opening new accounts,
completing service requests and submitting credit
applications
• Helps resolve customer concerns and escalate
issues as needed
• Makes introductions to other bankers and partners to help meet customer s broader financial needs
• Informs customers of self-service digital options (as appropriate) to make banking easier for them
• Follows policies and procedures to minimize risk
• Bank Teller (Cashier) - Maintains a cash drawer, cash handling, and balancing and spends up to
30 percent of time completing service-related
tasks as needed
• Service Officer – foreign currency and bank vault tasks, daily control of bank teller logs, back-office tasks: managing personal and business bank
accounts and documents, inter department
coordination for payments & query resolution, etc.
• Express Banker – foreign currency and bank vault tasks, daily control of bank teller logs, back-office tasks, ATM’s and POS-terminals
• Front-office – communication and acquisition of
existing and new clients for purpose of realization of various credit engagements (loans, mortgages,
credit cards, savings, etc.)
• Operational Tasks – loans, mortgages and credit
cards placements, collecting and managing
appropriate documentation, daily and monthly
reports, etc.
Education
2007-09 –
2012-06
Bachelor of Arts
State University of Novi Pazar, Novi Pazar, Serbia
Contact this candidate