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Sales Manager Service

Tiruppur, Tamil Nadu, India
September 30, 2023

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**th March **** Indian

*/*, ******* ******, ******* Nagar, Ganapathy Post, Coimbatore 641006, India

956-***-****, Whatsapp : 952-***-**** Being an accomplished Engineering graduate with Technical and Marketing expertise, seeking a middle management position in Textile, Electronics, Instrumentation and Automation industry, where in my Skill set and Rich Experience can Positively impact Organization’s Reputation and Growth. An Astute Engineer with 25 Accelerated years of Service, Customer Support, Technical support, Marketing and Sales experience in both National and International level. Expert in Business plans, Strategies and Implementations. Spearheaded Standardization processes and handled international business in critical markets(Turkey and Europe).

Sound experience in customer handling at critical situations and maintaining excellent relationship. Developed an extensive network of contacts in textile industry both national and international level. Strong team player and taken lead in many technical and sales assignments given in India and abroad and completed successfully.

Committed to Quality performance with an ability to learn new procedures quickly. Well versed with documentation, Implementation and maintenance of ISO systems ERP - CRM – sales software etc.

Extensively traveled to different countries like Turkey, Germany, Greece, Syria, Egypt, Gulf countries, Bangladesh and many African countries, for Business Development purposes. Expert in conducting Presentations and Training programs for Customers, Engineers in National and International level.



2016 – present CEO - Sales and Service


Responsibilities :-

Company is engaged in Textile Testing Instruments sales and service in India and Abroad.

Generate business by regularly visiting customers and providing solutions for their electronics and automation requirements.

Providing sales and service requirements for the customers. Organized and participated in many national and international exhibitions and secured many business prospects and successfully executed. Running Business Successfully and establish the company as one of the leading service provider in the market.

2015 – 2016 Branch Manager


Responsibilities :-

STCis an authorized institute to train software testing(HP Modules). Successfully ran the branch and brought branch from loss making to profit making branch.

Revamped the Branch by changing entire environment with decorating plants and servicing all the class room air conditioning systems and computer systems. D Jayakumar


Made business plan to increase students enrollment by systematic marketing at different colleges and advertising in news media.

Conducted seminars at various colleges (PSG Arts and Science) and made MOUs in many colleges for conducting trainings in software testing. 2014 – 2015 Senior manager – Sales

MAG Solvics Pvt. Ltd

Responsibilities :-

A MNC company based in Coimbatore engaged in manufacturing of wide range of Textile Testing Instruments.

Handled all sales related activities from head office, coordinating with companies sales agency(ATE).

Fixed agents for Turkey region and Iran region.

Handled foreign exhibitions for the company, displaying products (Gaziantep, Turkey) and spearheaded sales activities in new regions. 1995 – 2014 Sales Manager

Premier Evolvics Pvt. Ltd

Growth Path :-

Sales Manager - 2013 to 2014.

Zonal Service Manager - 2007 to 2013.

Regional Service Manager - 2005 to 2007.

Service Engineer - 1995 to 2005.

Responsibilities :-

As a Sales Manager :-

Handling Andhra Pradesh sales independently.

Well versed in Capital Products Sales Presentations, Price Negotiations, Follow ups with Top management of corporate customers.

Developed excellent relationship with customers in all levels. Expert in Market and Sales Analysis and Reporting. Self-Starter and Excellent Team leader.

Reporting Management with various reports like, Customer visit report, Prospects list with updates about different stages, Monthly Executive Summary Report, 3 Month Sales Delivery Plan Report etc. regularly every month. Attending regular Regional Sales Review Meetings with different Strategies to achieve the Sales Targets.

Conducting Market Surveys on Customer Satisfaction and New requirements. Managing Marketing events like International Exhibitions, Conducting Technical and Sales Seminars, Training programs on behalf of the company. Handling Direct Sales activities like visiting all customers regularly and updating about our new developments in products and services with well prepared power point presentations.

Collecting competitor information regarding different marketing events conducted by competitor, Seminars, Product price details etc and initiating counter plans in handling the same with prior reporting to the management. Expert in doing SWOT analysis, Order Loss Analysis and reporting management for taking necessary counter actions to avoid the situations in future. Preparing Sales Budget and maintaining expenses within the budget. Achieving Sales Targets and Maintaining Sustainable High Growth in the region. Sending offers with sales back office in time and following up with the customers regularly till the sale is closed and following up with the service team and ensure proper installation of the product and customers satisfaction. As a Zonal Service Manager :-

Heading the Service department activities in South zone (Highest customer base) comprising of North Tamilnadu, Kerala, Karnataka, Pondicherry, and some part of Andhra Pradesh.


Leading the business interface with customers by providing technical and application solutions on our capital Quality Testing instruments and Online monitoring systems.

Conducting technical training for engineers of different regions on our electronic products and its applications.

Conducting Training programs to customer’s Textile, Electrical and Electronics Engineers.

Assigning right engineers (Electronics, Textile and Mechanical engineers with different skill set and experience) for day today service calls and maintaining their on duty records. Service report/Bill scrutinizing and call follow ups etc. Preparation of WCR( weekly call report) with details of individual calls,IFR(installation failure report), MIS (Management Information summary) Report etc Call analysis reports on both breakdown and installation failures and giving feedback to Order fulfillment teams, Quality control and Research and development teams for preventing further repeated occurrences of such issues. Managing Zonal service in Profitable mannerby having records of service charges collection and expenses incurred.

Creating awareness among engineers and customers the need of AMC (Annual Maintenance contract) by introducing different schemes to make more attractive to customers and by that the sold equipment's are maintained in good working condition, which gives positive reference for further orders from new customers. As a Regional Service Manager :-

Heading service department activities for Central pool regions, which comprises for different regions in India and abroad.

Handling customer issues which are not solvable by concerned regional heads by providing engineers support from central pool and resources from central pool.

Preparing combined call analysis reports for entire regions and zones giving feedbacks to OFT, QC and R&D departments to avoid such issues. Checking and approving other RSMs expense statements and consolidations. Arranging travel documents and Visas for abroad visiting engineers, follow ups and preparations, technical and commercial aspects. Abroad Agents follow ups on technical and service aspects. Visiting Critical customers for regularizing relations and getting feedbacks. Product field validation and reporting to management. As a Service Engineer :-

Turkey and Europe Zone (2001 to 2005) :-

Staying in Turkey and Attending Installations and breakdown calls in Turkey, Syria,Iran,Egypt, Germany and Greece.

Attending sales and Technical discussions along with Agent engineer and visiting Sales Manager from our company Head office. Preparing Weekly call reports, Expense statements, Instrument Failure reports and Utility Report to Head office at Coimbatore.

Mumbai Zone (1995 – 2001) :-

Staying at Mumbai and attending installations and breakdown calls in Mumbai zone which comprises of Maharashtra, some parts of Gujarat and Karnataka. Reporting to Mumbai Regional service Manager.

1994 – 1995 Assistant R & D Officer

Vedion Industries

Responsibilities :-

Involved in design and development of consumer electronics products like TV - Boosters, Emergency lamps, stabilizers etc.

Mettur Thermal Power station( TN Govt) : In plant Trainee Got training and exposure in Thermal power plant instrumentation and control PROFESSIONAL EXPERIENCE

systems, SCADA, DCS,PLC etc.

MSME – Export Marketing and Documentation

Have attended a training program on Export Marketing and Documentation conducted by MSME, Government of India.

NIESBD - Entrepreneurship Development Program on Solar Energy Have attended Training program on Solar Energy products and Business prospects conducted by NIESBD, Govt. Of India.


BE – Electronics and Instrumentation engineering in (1991 – 1994) from Bharathiar University (Tamil Nadu ) with First class.

MBA – Marketing in (2010 – 2013) from PSGIM (PSG college of Technology) – Anna University with First Class.


Excellent in computer operations, MS Office applications like Outlook Mail, MS word, Excel, Power point presentations etc.

Analysis with ERP and CRM software.


Tamil, English, Hindi, Telugu, Malayalam and Turkish LANGUAGE KNOWN

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