Mental Health Customer Service
Resume:
Somiya
September 29, 2023
Dear Hiring Manager
I am writing this letter in reply to your job posting of customer service .I am pursuing an Addiction and Mental Health Worker course.
As you will note from my enclosed resume, For the past nine months, I have been working as a Shelter Relief worker at Living Space, Timmins, and at SHST as an Emergency Safety Liaison. I am well-equipped to assist in creating and maintaining safe, confidential, non-judgmental living/working conditions within the organization. Also, I can help clients during the crisis as I have done my training with certification and can assist them properly. I look forward to the new challenges I will encounter working with your prestigious organization. I have experience and understanding of how to deal with clients and maintain their confidentiality. I can work under pressure and give my best. Thus, I am confident I would make a valuable contribution to your team.
During my study, I have learned BPS+ approach which gives me a holistic approach towards my client which I assure I will use during my placement.
I would like to discuss this further with you at your convenience. I can be reached at the above-listed number. I appreciate your consideration of my application.
Sincerely,
Somiya
Somiya Somiya
Somiya
188 Pine Street North Timmins, ON P4N 2A9
705-***-**** ***************@*****.***
Seeking Placement
Profile
Grade 12 diploma Clear Police Record
Work well as a team as well as independently Proven leadership skills
Knowledge of medical records procedures Excel, Word, Outlook
EDUCATION
Addiction and Mental Health Worker 2024
Northern College, Timmins, ON
Doctor of Medicine Degree 2021
Kyiv Medical University, Ukraine
SKILLS
●Good communication skills
●Professional and ethical conduct
●Know medical terminology
●Clinical Documentation
●Problem Solving skills
●Client relationship management
EXPERIENCE
Living Space
Shelter relief worker and Intake worker October 2022 - Present
On the front line and dealing with vulnerable individuals and other healthcare professionals. Completing intake with Screening and Assessment using HIFIS. Acting as a strong advocate for clients to access and maintain their social support.
Duties:
Booking clients in and out for the beds.
Writing Case Management notes and documenting them
Visiting the client's house for support and routine checkups.
Making decisions or recommendations for housing needs
Keeping both manual and electronic records and databases up to date.
Somiya Page 2
EXPERIENCE continued
SHST
Patient Engagement Liaison September 2023 – Present
Establish goals and objectives that are aligned with the organization's overall strategy and communicate them to the team. Assisting nurses in their response to patients exhibiting escalating behaviors.
Using Neo for updating client's information
Handling the situation of overdose
Engaging with the clients when required
Providing client-centered coaching and training
VOLUNTEER ACTIVITIES/INTERESTS
Northern College Timmins, ON November 2022- present
First Baptist Church Timmins, ON December 2022- present
Certificates
Naloxone training
ACE training
Suicide prevention training
CPR training
Situation table training
WHMIS Training
References are provided on request.
Contact this candidate