MIRNA MATHEWS

*** ******* **

Kannapolis, NC ****3

704-***-****

adz189@r.postjobfree.com

•SUMMARY

•Dedicated professional with 14 years+ of customer service

•Extensive managerial experience with strong ability to multitask and delegate duties

•Proficient at working in a fast-paced, time sensitive and high pressure environment

•Highly organized with great attention to details and proven ability to identify and solve problems

•Computers: Microsoft Word, Excel, Light PowerPoint, Microsoft Outlook

•ADP and Time wolf payroll systems

•Strong oral and written communications skills

•Bilingual in Spanish, read, write and speak

EXPERIENCE:

Front Desk lead associate/ West Babylon

1/ 22 to 4/ 22, 1/23 to 4/23 Seasonal

●Answer multiple lines

●Review confidential records of clients

●Process payments for tax purposes

●File and fax accordingly

●Assist manager and assistant manager

●Data entry

●Maintenance and accuracy of Calendar on a daily basis for appointments, cancellations and/ or rescheduling

●Intuit QuickBooks

●Human Resources

FRONT DESK ASSOCIATE HAMPTON INN KANNAPOLIS, NORTH CAROLINA

February 2020 to November2021

•Answer multiple line phones

•Enter reservations for same day or future dates

•Complete checkins in a timely manner

•Customer service

•Complete all paperwork required on the beginning and the end of shifts

•Cashier

•Ensure excellent service/all needs for VIP. Etc

•Support managers in all aspects

FRONT DESK ASSOCIATE/ BREAKFAST ATTENDANT CONCORD, NORTH CAROLINA

3/20 TO 12/19

•PREPARE ALL FOOD FOR EARLY MORNING BREAKFAST

•SERVE AND UPKEEP FOOD

•CLEAN BEFORE AND AFTER, KITCHEN, DINING AREA AND CLOSET

•Make reservations as needed, live or walkins

•Complete all checkins and check outs in a timely manner

•Customer service

•Cashier

•Support all managers in Housekeeping and Front Desk

ADMINISTRATIVE ASSISTANT/BOOKKEEPER PRIMARY ELECTRIC RICHMOND HILL, NY

JULY 2016 TO 2019

•Liaison between customers and vendors

•Answer 200-250 calls per day

•Process invoices and mail

•Run monthly reports

•Daily filing

•Open new accounts

•Process credit card payments

•Accounts receivables

•Accounts payables eg.collect, entered bills for payments according to due dates

•Intuit QuickBooks

April 2014 to March 2016

DISPATCH SUPERVISOR SIGMA TRANSPORTATION WEST HEMPSTEAD, NY

•Maintain and discipline drivers schedules and routes

•Liaison between drivers, passengers and health insurances

•Check eligibility on insurances

•Answer 200-300 calls a day

•Excel spreadsheets

•Data entry

•Customer Service

•Supplement associates and billing

•Dispatch all five boroughs, Nassau and Suffolk counties

•Supervise 20-30 drivers

•Assist in responding to complaints

Seasonal Administrative Assistant/ Front Desk Receptionist: Jan to April 2014-2022

R&G BRENNER TAX OFFICE BAYSIDE, NY

•Meet and greet clients in a very professional manner

•Answer high volume calls

•Maintain calendar appointments

•Data entry

•Sort all mail correspondence

•Compliance with confidentiality on personal and cooperate accts

•Filing and Faxing documents

•Assist in preparing paperwork of income tax for 4 preparers

Dispatch Supervisor: 11/09- 8/13

DEDICATED TRANSPORTATION QUEENS VILLAGE, NY

•Directed daily operations in dispatch office

•Answered high volume calls

•Dispatched to all five boroughs

•Investigated and resolved all passenger complaints

•Interviewed and disciplined drivers

•Responsible for opening and closing

•Responsible for payroll of 50 drivers and 8 office personnel

•Reservations via cash, check or credit card

•Liaison between passengers and driver

Assistant Manager/ Receptionist : 2/06-11/09

UTOG CORPORATE CAR SERVICE LONG ISLAND CITY, NY

•Responsible for weekly excel reports on attendance, agent productivity and errors

•Monitored calls for quality assurance

•Liaison between drivers and passengers

•Responded to customer complaints/ Ensue customer satisfaction

•Updated VIP profiles/ Ensure events coverage

•Answered high volume calls

•Processed vouchers

Customer Service Specialist/ Receptionist : 8/04-2/06

COMMUNICAR BLACK CAR SERVICE GLENDALE, NY

•Supplemented switchboard, with 8-10 lines

•Prepared drivers vouchers

•Processed reservations for VIP service

•Accounts payable/receivables/ credit card collections

•Data entry

•Maintained files for accounts

Administrative Supervisor: 6/96-6/04

PARATRANSIT ACCESS A RIDE NEW YORK, NY

•Supervised up to 100 reservationists

•Responsible for hiring, training and discipline, up to and including termination

•Maintained personnel and medical files

•Monitored calls for quality assurance

•Responsible for weekly reports on agent productivity

•Maintained weekly schedules

•Processed payroll using the ADP system

•Accounts payable/ Invoicing

•Supplemented dispatch and reservationists as needed

•Investigated and resolved all passenger complaints, accidents and incidents

•Ensured full compliance of drivers with NYC Transit regulations

EDUCATION: Edward R Murrow 1984

High School Diploma

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