Matilde Arizmendez

Pasadena, TX *****

adz17f@r.postjobfree.com

832-***-****

Energetic customer service professional with exceptional attention to detail. Preserve and boost company revenue with strong collection, sales skills and careful investigations of complaints. Manage calls effectively to maximize productivity.

Authorized to work in the US for any employer

Work Experience

Property Manager

Angel Ridge Apartments - Houston, TX

May 2021 to Present

Customer Service Assistant

Rolands Landscaping - Pasadena, TX

December 2018 to March 2020

• Kept management informed of customer service activities with regular reports, log updates

• Delivered positive experiences to every customer with fast, knowledgeable support.

• Managed complex schedules, including coordinating appointments and documenting updates

• Handled cleaning and organization for office and related areas, keeping entryway clean, tidy, and functional.

• Resolved customer concerns by immediately correcting deficient work and other service issues.

• Protected crew members and customers using strict safety standards.

• Controlled labor hours, keeping costs low through effective team and project leadership.

• Avoided job overages by carefully planning and estimating all work.

• Satisfied clients with high-quality installations and maintenance work.

• Contributed ideas for improving work processes.

• Assisted customers with sales and service needs.

• Updated office files daily and kept records organized.

• Served customers by going above-and-beyond to offer exceptional support for all needs. Medical Front Office Coordinator

St Joseph Internal Medicine - Houston, TX

June 2009 to September 2018

• Resolved customer complaints and answered customers' questions regarding policies and procedures.

• Protected patient data through strict compliance with HIPAA requirements.

• Helped patients by telephone and in-person to resolve various billing and scheduling issues.

• Gave patients positive first impressions by maintaining neat lobby areas and greeting each person promptly.

• Classified patient information correctly for billing and medical staff.

• Supported accounting by reconciling daily payment charges and maintaining accurate records.

• Assisted with billing by verifying patients' insurance coverage and following up on missing and incorrect information.

• Backed up medical staff by helping clean and prepare rooms for patients.

• Managed registration desk by answering telephones and greeting incoming patients.

• Coordinated patient appointments and hospital admissions.

• Obtained payments directly from patients or through insurance reimbursement by completing and filing forms.

• Met bookkeeping needs by tracking aging balances, pursuing collections and sending statements.

• Transmitted medical records and correspondence on behalf of patients and practitioners.

• Completed insurance claim forms or other required paperwork. Receptionist

Interactive Learning System - Pasadena, TX

February 2004 to March 2009

• Managed complex schedules, including coordinating appointments and documenting updates

• Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces

• Monitored lobby access and completed opening and closing duties.

• Delivered exceptional customer service by offering requested information and independently resolving issues

• Operated telephone switchboard to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments.

• Handled vendor invoices

• Assisted with tasks and work duties during slow periods to maintain team productivity. Leasing Agent

Tarantino Property Management - Houston, TX

May 1999 to January 2004

• Managed resident relations by staying on top of issues arising before, during, and after move-in dates.

• Kept units move-in ready with consistent maintenance and cleaning strategies.

• Closed leasing contracts by overcoming objections and accurately processing required paperwork.

• Conducted effective sales efforts via telephone, email, and in-person.

• Satisfied both tenants and owners, effectively managing relationships and handling routine needs.

• Maintained financial targets by collecting fees consistently and budgeting effectively. Education

Diploma

Sam Rayburn High School - Pasadena, TX

May 1999

Skills

• File coordination

• Paperwork processing

• Call triaging

• Appointment scheduling

• Account updates

• HIPAA

• Medical Office Experience

• Medical Receptionist

• Property Leasing

• Medical Scheduling

• Quality Assurance

• Medical Billing

• Project Leadership

• Process Improvement

• Computer literacy

• Data entry

• English

• Customer service

• Microsoft Office

• Property management

• Office manager experience

• Section 8

• Budgeting

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