Gail Matthews

● Harleysville, PA ***** ● 215-***-**** ● adz16y@r.postjobfree.com

LinkedIn URL

Experienced Coordinator / Analyst

Pharmaceutical Drug SAFETY ● LOSS PREVENTION ● FRAUD Investigation

Organized problem-solver and diversified professional experienced in drug safety and credit card fraud loss prevention. Quality-oriented, consistently demonstrates strong attention to detail and accuracy in performing assignments. Analyze and process quantitative and qualitative data from various sources. Proficient in Microsoft, Word, data entry and other administrative duties.

Key Strengths

Adverse Events

Analysis & Investigation

Proofreading, Editing, Reviewing

Data Entry

Interpersonal Effectiveness

Staff Supervisor

Regulatory Compliance

Process Improvement

Collaboration

Proficient in Microsoft Word & Drug Safety Arisg, Sceptre, and Trackwise Databases

Professional Experience

Sharp Corporation ● Conshohocken, PA 10/2018 – Present

Logistic Coordinator

Reviewed and verified reports per client information, product inventory, quantity and destination of lot shipments. Assigned to multiple accounts in which I work very closely with account managers and other product team members regarding inventory needs, shipment of goods requested and paid close attention to all bottom lines. Track shipment from initial request for a truck, scheduling along with assisting our carriers with administrative support until lots reaches their destination.

Pennsylvania Unemployment Compensation ● Harrisburg, PA 01/2018 – 10/2018

Received unemployment compensation due to layoff.

Teva Pharmaceuticals ● Horsham, PA 07/2015 – 12/2017

Drug Safety Coordinator

Reconciled Adverse Effects reports for external and internal vendors; perform duplicate search and create reports when needed. These cases are inputted into TEVA’s Arisg Database system per the Local Safety Officer (LSO), mail and/or Call Center. Currently servicing as lead point of contact for departmental mail distribution and processing. Currently, reconciling Phit, Shared Solutions and WRB reports for some of our company partners.

Planet Pharma ● Western Springs, IL 07/2017 – 12/2017

Drug Safety Coordinator - Client Teva Pharmaceuticals

Reconciled Adverse Effects reports for external and external clients based on their needs. Retrieved cases and input cases into Arisg system that were from the Local Safety Officer (LSO), mail and/or Call Center. Performed duplicate searches for each case received. Currently servicing as lead point of contact for mail departmental distribution and processing. Reviewed, reconciled and confirmed Decatur/Takeda case identification numbers for accuracy and for future verifications when needed.

JOHNSON & JOHNSON ● Horsham, 04/2007 – 06/2014

Drug Safety Coordinator

Reconciled Adverse Effects reports for internal and external clients in order to clarify a particular reports processing at its point of creation to its final documentation based on clients’ needs at the time. Obtain cases from Kanban area that were from the Local Safety Officer (LSO) or Call Center. Performed duplicate searches for each case received. Based on a product’s known side effects could determine if the case in question was serious or non-serious and followed appropriate protocol to create a case file to be added to our database. Assigned an AER number and registered a transmittal form after the case was created. Supported the Legal team, generating reports for the department and uploading source documents used to set up case files.

KELLY SERVICES ● Horsham, PA 09/2006 – 04/2007

Drug Safety Coordinator - Client Johnson & Johnson

Reconciled Adverse Effects reports for external clients. Retrieved cases from Kanban area that were from the Local Safety Officer (LSO) or Call Center. Performed duplicate searches for each case received. Determined if the case in question was serious or non-serious and followed appropriate protocol to create a case file. Assigned an AER number and registered a transmittal form after the case was created. Supported the Legal team, generating reports for the department and uploading source documents used to set up case files.

HOLY CROSS PARISH SCHOOL ● Philadelphia, PA 09/2005 – 06/2006

Manager, Lunch Program

Supervised 2 support staff members -- responsible for training, conducting staff meetings, ordering, distributing, inventory of supplies, planning lunch menus, responsible for accounts payable and receivables.

BANK OF AMERICA / FLEET CREDIT CARD SERVICES ● Horsham, PA 07/1995 – 01/2005

Fraud Control Analyst / Fraud Investigator – Risk Control Department (2000 – 2005)

Verified, monitored and submitted documentation and follow ups on cardholder accounts to improve customer satisfaction. Composed correspondence and distribute all to communication on an account status via email.

Verification Coordinator – Loss Control Department (1997 – 2000)

Confirmed and verified a cardholder’s the availability of funds with their bank via checking or savings

Fraud Support Analyst – Fraud Support Department (1996 – 1997)

Set up files for different type of credit losses, reducing the reporting of fraud charges, and re-built accounts no longer on system.

Mail Clerk – Fraud Support Department (1995 – 1996)

Distributed all internal and external departmental mail in our Collection Unit, processed all checks received from cardholders for posting, tallied, reducing clerical and posting errors. Developed and created a spreadsheet for forecasting departmental profitability.

CoreStates Bank - Senior Bank Teller (1994 - 1997)

PSFS Bank – Part Time Bank Teller (1985 - 1987)

Western Savings Bank - Bank Teller (1981 - 1982)

Education

High School Diploma, Germantown High School ● Philadelphia, PA

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