Dipen Suryavala

I T S p e c i a l i s t

About

IT Specialist with over 10+ years me of experience in information technology. Expert with a wide variety of IT management, networking, operating system, ERP software. Master Degree in Information Technology.

Contact

+973-********, 36777904

adz15e@r.postjobfree.com

Flat 23, Building 1028,

Manama, Bahrain.

https://bh.linkedin.com/in

/dipen-suryavala

EDUCAT

I ON

SKILLS CERTIFICA

T I ONS

M.S.C. INFORMATION

TECHNOLOGY

Gujarat University,

Ahmedabad,

Gujarat- India.

OS: Windows 11, 10, 8, 7, Linux, macOS,

Android.

Database: MS SQL Server 2000 &

2005, SQL Query (Insert, Delete,

Update Statement), Oracle10g, MS

Access.

Server & Network: DNS Servers, Mail

Server, Router, Switch Configure, Setup

IP address

Oracle Certified Administrator

Project Management Professional

Professional Experience

IT Support Manager / Universal Enterprises. / Manama, Bahrain.

Installing new software and hardware components.

Microsoft Dynamic GP ERP Software Training and Support.

Regularly evaluating our IT systems to ensure they meet the necessary demands.

Manage the IT budgets and expenditure on hardware and software.

Assisting with network administration tasks.

Ensuring data storage is safe and secure.

Managing Server Windows and firewall.

CCTV Monitoring

Resolving all issues co-workers have with their IT systems and software.

Educating co-workers about network security and best practices for computer usage.

Supporting the day-to-day operations of our company network.

Conduct IT related trainings to new hires, users and technical teams as needed.

Analyses system issues and provide resolutions.

2020 - Present

Ethical Hacking (Ankit Fadia)

CCNA

Web Designing: Photoshop, PHP, HTML,

Asp.net

Microsoft Certified Systems

March 2019 – Sep 2020

IT Support Manager / Third Commercial W.L.L. /BFH, Bahrain.

Managing Server Windows and Linux

Handling IP Telephone Communication.

Setup web server, Creating websites, Website managing

CCTV Monitoring

Managing Domain Control, Managing Exchange server

Network administrating

Office 365 installation

ERP Software installation and training

Printer setup and manage

Administer email and anti-virus systems

Install hardware and peripheral components

Load appropriate software packages such as operating systems

Participate in all hardware and software evaluations and maintains vendor contracts

Oct 2013 – Feb 2019

IT Support / Capitel Project /Hoora, Bahrain.

Managing a team of over 4 support & technical staff.

Give support Trimble GPS, Total station.

Manage Different type of POS and ERP software.

Give Support and training for software.

Finance: managing invoicing, processing of expenses, administering payroll, interfacing with accountant

Developing policies, procedures and training manual for key support functions

conducting research, developing marketing collateral

Strengthening the IT infrastructure through to implementing new technologies.

Responsible for hardware and software installation, maintenance and repair. June 2012 – Sep 2013

Senior IT Support / MSP System /Ahmedabad, India.

Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications

Assist all users with any logged IT related incident when called upon

Take ownership of issues by carrying out problem analysis to implement permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents when necessary

Resolve incidents and upgrade different types of software and hardware

Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

To be a highly motivated team player with the skills and ability to manage changing priorities.

Hardware and Software Support.

Give POS & Back Office software training to new staff.

Inventory Software

Installing and configuring computer operating systems and Software(applications),

Monitoring and Maintaining computer systems and networks.

Troubleshooting system and network problems and diagnosing and solving hardware/software faults.

Dec 2011 – May 2012

IT Support Engineer (Project Base Contract) / Quality Food Supermarket, London, UK.

June 2010 – Nov 2011

IT Support Engineer/ MSP Systems/Ahmedabad/ India.

Installing and configuring computer operating systems and Software(applications),

Monitoring and Maintaining computer systems and networks.

Troubleshooting system and network problems and diagnosing and solving hardware/software faults.

Understanding ERP, POS software, Banking, Finance any Desktop software & systems, designing, analysis for modules while structuring customized solutions to meet customer’s specific needs.

Well versed in Database Management system and Networking. Understanding of various languages and operating systems.

Responsible for software development and maintenance in MS SQL and Oracle also maintaining and managing the Database in order to protect from Unauthorized Access.

Responsible for requirement analysis, application maintenance, functional studies, quality reviews and testing. Performing testing & debugging and troubleshooting of the application.

Contact this candidate