VN Valencia Norwood

**** ******** ***** *** ***. 106 Va. Beach, VA 23464

980-***-****

adz14g@r.postjobfree.com

Creative and dynamic leader with proven expertise in sustainable revenue growth. Leverages exemplary communication to establish the presence and build a positive brand while fostering continuous team and guest engagement. Adapt at working effectively to achieve individuals and team goals

Work Experience General Manager

02/2022 to Present

Centerplate/Sodexo Live

Va. Beach Sports Center/ Virginia Beach Virginia

Oversees the procurement, production, preparation, service and sale of food and refreshments for all outlets within assigned units. Communicates and promotes Sodexo Live!'s culture and values; Provides hands-on leadership and direction department heads and staff. Ensures compliance with company standards, client specifications, contractual obligations, and other legal and regulatory compliance requirements. Manages the financial performance of the venue through effective control of expenses and through the development, analysis and implementation of budgets, sales plans and forecasts.

Participates in the recruitment, selection and training processes as needed for assigned unit.

Identifies and responds to client and customer feedback and assists in escalated situations as necessary

Operation Manger

07/2021 to 02/2022

Centerplate/Sodexo Live

Va. Beach Sports center, Virginia Beach Virginia

Assists in the ordering of F&B supplies, cleaning supplies and uniforms. Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures. Supports and supervises an effective monthly self inspection program. Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.

Encourages and builds mutual trust, respect, and cooperation among team members.

Understands employee positions well enough to perform duties in employees' absence.

Monitors and maintains the productivity level of employees. Verifies that all team members/supervisors understand the brand specific philosophy.

Maintains the operating budget, and verifies that standards and legal obligations are followed.

Communicates areas that need attention to staff and follows up to ensure understanding.

Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements. Establishes and maintains open, collaborative relationships with employees. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service. Stays readily available/ approachable for all team members. Demonstrates knowledge of the brand specific service culture. Comprehends budgets, operating statements and payroll progress report. Performs other duties, as assigned, to meet business needs. Provides services that are above and beyond for customer satisfaction and retention.

Front Office Manager

11/2016 to 03/2020

Hampton Inn and Suites

Chesapeake, Virginia

Greet all guests, vendors, and visitors professionally, and with a smile Monitor competitor hotel daily/weekly rates and coordinates (with General Manger) upcoming hotel rate adjustments

Monitor and maintain inventory (includes placing orders) for the hotel sundry shop

Development of weekly front desk schedules and for approving front desk PTO requests

Inspect guest rooms (if needed and requested by the General Manager or housekeeping supervisor)

Assist with accounting issues that arise with guest invoices Assist with guest complaints and resolution of issues (as possible) Work the high-demand weekend shift (Saturdays and Sundays) Process guest check-in and check-out in accordance with hotel policy and procedures

Make and confirm guest reservations

Answer phone professionally and cordially

Assist guests with special requests including room placement when possible Share hotel amenities and special features with guests Process all payment types e.g. charges, cash, checks, debit or credit cards Coordinate with Housekeeping Department to track room readiness and communicate guest concerns if necessary

Ensure that all complaints regarding service and/or accommodations are investigated and resolved in a friendly and respectful manner Assist in completing required Front office reports Keep General Manager informed of any guest issues or concerns Report suspicious activity to General Manager and law enforcement when deemed necessary

Follow and implement rules and regulations as per [brand] Standards Flexible to cover varying shifts, as needed

Assistant Manger

11/2014 to 11/2016

TGI Friday's

Chesapeake, Virginia

Assist the management team in staffing of the restaurant and daily operational and procedural activities to help ensure the efficient operation of the restaurant in accordance with company policy and the respective state and federal laws. Supervise and direct staff (hourly team members) to assure guests are treated promptly and courteously; products are prepared as specified in both quality and quantity and the restaurant is maintained properly. Adherence to all standards for food safety and sanitation to insure restaurant to be maintained in clean and attractive manner.

Assist in the recruitment, hiring, orientation, and training for hourly team members. Evaluates the performance, recommends and submits wage increases for hourly team members. Initiate disciplinary action and/or termination for hourly team members.

Utilize all company-training tools to provide hourly team members with training in all aspects of the restaurant operation.

Assist the management team in maintaining restaurant equipment and facility per company guidelines; contacts Division Leader to inform about needed repairs to equipment in restaurant.

Performs regular administrative tasks including: new hire paperwork, all actions related to payroll (terminations, leave of absence, transfers, vacations, etc.), inventory ordering, register and safe audits, deposit of company funds, proper accounting of restaurant funds, hourly employee schedules, management schedules, reporting all guest and employee accidents. Investigates, resolves and responds to guest complaints.

Attend regularly scheduled store, market and company meetings, training sessions and stay current with all federal, state and local certifications. Assist the GM with planning and implementation of local store marketing activities to promote products and services.

Ensures proper execution of all accounting functions and complies with internal audit guidelines.

Other duties as assigned.

Skills Management - 10+ years

Food and Beverage - 10+ years

Education Stratford University

Bachelor's

Hospitality Management

Virginia Beach, Virginia

06/2016 to 05/2018

Stratford University

Master's

Masters of Business Administration

Virginia Beach, Virginia

06/2018 to 10/2019

Northcentral University

Doctorate

PHD. Education /Management and Leadership

On line

03/2021 to Present

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