Customer Service Brand Manager
Resume:
CURRICULUM VITAE FOR
DANIEL GERALD MAVENYENGWA
NAME(S) DANIEL GERALD
SURNAME MAVENYENGWA
MOBILE NUMBER +27-61-360-****
E-MAIL adz13l@r.postjobfree.com
ADDRESS FLAT 509 INTABA VIEWS
** *OTZE STREET
HILLBROW
JOHANNESBURG
2001
D.O.B 20/02/1989
NATIONALITY ZIMBABWEAN
I.D NUMBER 22/223111T22
PASSPORT NUMBER AE334358
LANGUAGES ENGLISH & SHONA
RELIGION CHRISTIANITY
MARITAL STATUS MARRIED
PERSONAL ATTRIBUTES
I am a highly responsible team player who dedicates himself to his work and highly adaptable to working with different people from the whole spectrum of academic and social background.
I am able to work under pressure with minimum supervision, keen to learn and also to take up tasks
CAREER OBJECTIVES
To increase the market share, sales and profits of company products and services in line with company policies through the application of best marketing and management practices, the knowledge acquired from college, and also work experience acquired
To be an efficient professional manager and marketer
PROFESSIONAL QUALIFICATIONS
1. Higher Group Diploma in Business Management and Marketing (London Centre of Marketing) with the following single subject diplomas (2010)
SUBJECT (MODULE) SYMBOL
Diploma in Sales and Marketing Operations Pass
Diploma in Business Environment Distinction
Diplomas in Personnel Management Distinction
Diploma in Principle of Economics Distinction
2. Group Diploma in Business Management and Marketing (London Centre of Marketing) with the following single subject diplomas (2010)
SUBJECT (MODULE) SYMBOL
Diploma in Principles of Selling Merit
Diploma in Principles of Marketing Pass
Diploma in Business Law Pass
Diploma in Business Management Distinction
3. Diploma In Operations Management (Alison University)-Online 2020
Computer Literate Microsoft Office
Video Conferencing Zoom
ACADEMIC QUALIFICATION
Advanced Level Year 2006 (Zimbabwe) (Matric Equivalent)
Combination – Commercials
Total Points Attained 4 Points
Ordinary Level (Zimbabwe) Year 2004
Subjects Passed Seven
WORK EXPERIENCE-BRIDE AND CO - EUROSUIT SPECIAL OCCASIONS (PVT) LTD-(Duration –JUNE 2015 TO 12 SEPTEMBER 2023)
1. EUROSUIT CLEARWATER – (Duration – 27 June 2015 to 15 May 2016)
POSITION - SALES CONSULTANT
Duties and Responsibilities
Assisting customers on a daily basis with their requirements including registrations of customer details on the system
Being fully conversant with the point of sale and C.R.M. Computer software in our store
Ensuring all orders and customer stock requests are processed, tracked and accounted for on a daily and weekly basis and that the stock arrives in time before the customer` s function
Continually communicate with customers using tools made available to me
Ensuring pulling is done and all garments are cleaned, steamed and quality controlled prior to customer’s final fittings and collections
Assisting with merchandising of the store as well as general housekeeping
Assisting with ensuring all stock rooms are tidy and organised
Keeping all customers’ garments stored in the designated areas and ensure all are labelled and stored correctly
Attending stock takes when required whether during the week, weekends or overtime
Attend wedding shows or trade exhibitions if/when required during the week or at weekends or during overtime
Any reasonable request made of me during working hours
2.BRIDE AND CO – EUROSUIT-THE FIRS (ROSEBANK) BRANCH-(Duration – 16 May 2016 to 30 April 2018)
POSITION - ASSISTANT BRAND/BRANCH MANAGER
Duties and Responsibilities
General Administration
Cost reduction
Stock Control Measures
Assist in ensuring Sales Targets are met
Staff Management
House Keeping and Maintenance
3. BRIDE AND CO – EUROSUIT, BLOEMFONTEIN BRANCH-(Duration 01 May 2018 to 31 January 2020)
POSITION - STORE (BRAND/BRANCH) MANAGER
Duties and Responsibilities
Finance and Administration
Stock Control
Sales and Customer Service
Staff Management
Staff Training
Merchandising
House Keeping and Maintenance
4.BRIDE AND CO – EUROSUIT-RIVONIA (HEAD OFFICE) BRANCH-(Duration 01 February 2020 to July 2020)
POSITION - STORE MANAGER
Duties and Responsibilities
Finance and Administration
Stock Control
Sales and Customer Service
Staff Management
Staff Training
Merchandising
House Keeping and Maintenance
5.BRIDE AND CO – RIVONIA (HEAD OFFICE) BRANCH-(Duration July 2020 to 12 September 2023)
POSITION - STORE/BRAND MANAGER
Duties and Responsibilities
Finance and Administration
Stock Control
Sales and Customer Service
Staff Management
Staff Training
Merchandising
House Keeping and Maintenance
SEESA SKILLS TRAINING CERTIFICATES -(COMPANY FUNDED DEVELOPMENTAL TRAINING COURSES)
Basic Fire Fighting (2016)
Junior Management and Supervisor Development (2016)
Occupational Health and Safety (2019)
Consumer Protection (2019)
Labour Law in the Workplace (2019)
Leadership and Mentoring (2019)
Basic Conditions of Employment Act (2019)
OTHER ACHIEVEMENTS WITH THE COMPANY
VIP Club Member for August 2015
VIP Club Member for September 2015
VIP Club Member for October 2015
VIP Club Member for December 2015
VIP Club Member for March 2016
VIP Club Member for October 2016
VIP Club Member for January 2017
VIP Club Member for February 2017
Brand Manager of the Year 2019 (With the Bloemfontein Branch)
Brand Manager of the Month -February 2023 (With the Rivonia Bride Branch)
PREVIOUS WORKING EXPERIENCE
(1).DURO-MAC SOLUTION (I.T COMPANY) – (Attachment- Duration – 01 January to 31 March 2010)
Suite 304,3rd Floor
Silundika House
George Silundika Avenue
Harare
Zimbabwe
POSITION – SALES and MARKETING EXECUTIVE
Duties and Responsibilities
Prospecting
Selling and Marketing Company Products
Key Account Management
Database Management
Attending to customer queries
Reason for Departure
The Company was on the verge of downsizing as a result of lack of working capital.
(2).RAINBOW TOWERS HOTEL AND HARARE INTERNATIONAL CONFERENCE CENTRE (FORMER SHERATON HARARE, ZIMBABWE)- (Duration – April 2008 to July 2011)
POSITION – KITCHEN PORTER
Duties and Responsibilities
Cleaning the kitchen
Cleaning all the kitchen Utensils
Cleaning all the kitchen equipment
Assisting Chefs with food preparation
Assisting Chefs with taking supplies from the Storerooms
I have also trained as a Junior Chef during my time as a Kitchen Porter
I have also trained in Switchboard as an Operator for three months
Duties and Responsibilities
Answering external, international and local calls
Answering internal calls
Connecting (forwarding) them to their respective destinations
Taking down guests’ complaints from either internally or externally and forwarding then to either the front office Supervisor, Front Manager, Duty Manager or Duty Engineer
Making follow ups
Making wake up calls
REASON(S) FOR DEPARTURE
I had gotten a better offer at Lee’s Inn Hotel in Masvingo
(3).LEE’S INN HOTEL -Duration –(August 2011 to November 2012)
POSITION – FRONT OFFICE PORTER
DUTIES AND RESPONSIBILITIES
Receiving and welcoming guests either walk ins or checking in individually or as a group
Selling company product services and facilities
Taking them to their rooms
Carrying their language
REASON(S) FOR DEPARTURE
Fell Victims to a financial meltdown at the parent company
(4).ADEGA RESTAURANTS- ADEGA RIVONIA (Portuguese and Sea Food Restaurant)- Duration – (January 2014 to June 2015)
POSITION - WAITER
DUTIES AND RESPONSIBILITIES
Receiving and welcoming customers
Selling and up-selling to customers
Serving them
Doing relevant tasks as required by superiors
REASON(S) FOR DEPARTURE
I left to join Bride and Co- Eurosuit
(5).OTHER
I have also served in Banqueting as a part time Banquet Waiter at Masvingo Flamboyant Hotel
HOBBIES
Playing Chess
Reading
REFERENCES
1. Mrs Sharlene Stroebel
Former General Manager / Operations
Bride and Co-Eurosuit Special Occasions
2. Mr Maxwell Kasese
Former Brand Manager
Boksburg Eurosuit
+27-64-535-**** (WhatsApp)
3. Mr Lucky Muzavazi
Former Manager
Adega Rivonia
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