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Customer Service Support Engineer

Location:
Boda, Rangpur, Bangladesh
Posted:
September 30, 2023

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Resume:

SHEKH SANI ISNAIN

STUDENT

PROFESSIONAL SUMMARY

Hardworking employee enthusiastic about learning custoy field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. EXPERIENCE

•Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

•Increased sales by offering advice on purchases and promoting

• Promoted and up-sold products and services to meet needs of customers.

• Trained and mentored new sales representatives.

Coffee Express, Jashore, Sadar, Bangladesh

July 2022 - Current

EXPERTISE Salesman

Sales and marketing strategies

Network development

Performance improvement

Client Service

Marketing

Product promotions

Customer Relations

Sales expertise

Staff Training

MY CONTACT

Phone

Email

+880**********

Address

adz127@r.postjobfree.com

block:D,House:59,Jashore

Sadar, Bangladesh 7401

•Increased brand awareness through event marketing. demonstrations, sales, and brand promotion.

• Conducted consumer surveys and analyzed purchasing trends.

•Communicated product information with confidence and educated consumers about company.

•Engaged, educated, and befriended customers to deliver amazing shopping experience.

•Provided exceptional customer service to drive

satisfaction.

Mediacom, Jashore, Sadar, Bangladesh

January 2021 - June 2022

Brand Promoter

EDUCATION

Passing higher secondary school

certificate exam in business studies at the

result of gpa 3.67 out of gpa 5.00

2016

Jashore Zilla School, Jashore,

Cantonment College Jashore, Jashore

2014

Passing secondary school certificate exam

in business studies at the result of GPA 4.63

out of GPA 5.00

•Worked well in a team setting, providing support and guidance.

•Resolved problems, improved operations and provided exceptional service.

•Self-motivated, with a strong sense of personal

responsibility.

•Developed strong communication and organizational skills through working on group projects.

• Established positive working relationships with users to quickly resolve problems.

• Troubleshot routers, layer 2 and 3 switches, and network firewalls.

• Delivered tier 3 support for co-location, customer backup networks, and ISP services.

• Updated internal customers regarding open tickets and status of

resolutions. • Collaborated with other network engineers to configure and maintain network monitoring and load balancing

Bismillah Telecom LTD, Dhaka, Bangladesh

February 2019-October 2020

NOC Support Engineer

• Continuing education in Bachelors of Business Studies All this information are authentic and true



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