TS

TAMRA STARNES

CUSTOMER SERVICE EXPERT www.linkedin.com/tamra-starnes-89176b129

Objective

Experience

Customer Service Expert who thrives on working with the public! I am seeking a position where I can use my excellent problem solving and customer advocate experience where I can advance in my career path.

DELIVERY SUPPORT/CUSTOMER CARE •

MITCHELL GOLD BOB WILLIAMS • OCT 2022 • AUG 2023

Answered calls from delivery companies and customers regarding damaged items, determined repair or replacement needed, followed through until service or replacement completed, worked closely with designers and managers to provide best experience for client all while navigating through multiple systems, finding solutions for escalated clients to assure a positive experience

store manager • suncom • oct 2021 • july 2022

Managed employees, including scheduling, daily operations, administrative duties, and sales, inventory management, handled large sums of cash, balanced drawers, ensured consistent store productivity and metrics that increased sales and profitability,

CUSTOMER SERVICE • MAYS MEAT • JUNE 1990 • AUGUST 2021

Family-owned business, started as a cashier, moved to the office to balance driver routes, in house sales, data entry, collections, retail management, Called on new clients out of the office to sale products, provide excellent customer service to restaurants and shoppers to make sure a positive resolution was achieved to retain and gain new clients

Skills

Excellent writing and communication skills

Zendesk, Microsoft Dynamics AX, and Storis, with extensive knowledge in Microsoft Office, Outlook, and Excel.

20 years of Customer Service experience, with many years of management and sales while demonstrating excellent people skills in both client and employee relationships.

adz11i@r.postjobfree.com

828-***-**** 828-***-****