Customer Service Store Manager
Resume:
Michael Lucido
Poughkeepsie, NY *****
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Store Manager
Lids hatworld - Poughkeepsie, NY
September 2022 to Present
I have been the store manager for over 10 months now dealing with day to day operates on just about everything possible, each month consistently I hit my bonuses and deal with conference calls 3/4 times a week as well as teaching my asssistant managers what is expected of them day in and day out day. I completely transformed the store in almost every possible aspect after I took over, from store sales to weekly KPI qualifiers incredible selling tolls and mastering a 5 step program customer after costumer and establishing relationships to make them continued customers over and over . Its been an incredible job but I truly believe that I can take on more responsibility and to make the type of money I deserve. I have been in sales for over 15 years and making relationships and contacts come extremely easy for me because that is my personality. I’m definitely looking to test the waters and see what other opportunities are out there .
CoOwner
JMS sports marketing - New York, NY
January 2007 to Present
Work with some of the most elite athletes in all of sports. Have put on live events from softball games, autograph signings and bowling events all across the country, I always have a local charity attached to every single event I put together and I also provide athletes to several car dealerships to create these live events and cross promote with local businesses and to get tons of people to the dealership. I work with some of the biggest names from Floyd Mayweather Jr, Josh Allen, Ja Morant, Mookie Betts, Devante Adams, Tyreke Hill, Giannis antetokounmpo and hundreds of other athletes. Me and my partner work with hundreds of businesses providing people skills selling thousands of products to companies all across the country. It takes a lot of marketing to make these events successful and cross promotion is one we like to use the most. When it comes to building relationships that’s one of my strongest skills, Store Manager
Toys 'R' Us - New York, NY
June 2014 to June 2019
My Job title involved basically running the store and all the responsibilities that come with managing a high volume store. I had over 10 employees at one point in time and really enjoyed being in the retail market. Really wish there was more of an opportunity to grow but unfortunately that wasn’t the case. Manager in Training (MIT)
Ashley Furniture HomeStore - Poughkeepsie, NY
June 2016 to April 2019
my role was to approach customers when it was my turn to introduce myself and at ashley furniture there is a method to how to approach guests and also build relationships with them while building there trust. I also was would train other individuals as they were hired President
Elite Sports Marketing - New York, NY
February 2010 to March 2018
I would produce live events with some of the most elite athletes in all of sports(OBJ,Giannis, Floyd Mayweather, Devante Adams, Tyreke Hill etc . Celebrity softball games to bowling events, My role was to create the event itself, then find marketing strategies to promote it, along with selling sponsorships to businesses. Every single event I have ever coordinated was a success and each one I raised money for a local charity.
Loss Prevention Manager
Champs Sports - Danbury, CT
January 2008 to January 2013
Summary of skills for both:
Organizational
• Worked with business owners to streamline tasks and work rules resulting in improved productivity and marginalized loss.
• Developed system for setting up necessary equipment for the tasks at hand. Decreased time to complete projects, allowing the work crews to take on additional assignments., which reduced overlapping duties and increased efficiency.
• Assisted in advertising ideas to increase business. Leadership/Management
• Football team captain; recognized for leadership and assisting in development of young players.
• Managed sales team in retail store; guided training, compliance and stop/loss measures.
• Assisted in training and developing fellow crew members to accomplish tasks within given time frames.
Communication
• Developed communication checklist for clear understanding of company rules and regulations.
• Enhanced and improved customer service communication skills while working. i
Education
Bachelor's degree in Business Marketing
September 2006 to August 2008
marketing in Advertising
Dutchess Community College
September 2006 to June 2008
High school diploma
Arlington High School
June 2000 to June 2004
Skills
• Event Marketing
• Events Management
• Marketing
• Branding
• Team Management
• Event Planning
• Digital Marketing
• Search Engine Optimization (SEO)
• Merchandising
• Business Development
• Project Management
• Social Media Management
• WordPress
• B2B Sales
• Customer Relationship Management
• Public Relations
• Blogging
• Sales Management
• Presentation Skills
• Google Analytics
• Graphic Design
• Pricing
• Computer Networking
• Market Research
• Content Development
• Email Marketing
• Web Design
• E-Commerce
• Copywriting
• Analytics
• User Experience (UX)
• PPC Campaign Management
• Adobe Photoshop
• Leadership
• Retail management
• Customer service
• Employment & labor law
• Web Development
• Adobe InDesign
• Adobe Creative Suite
• SEM
• User Interface (UI)
• Business Analysis
• Content Creation
• Retail sales
• Sales
• Negotiation
• Fundraising
• Purchasing
• Sports coaching
• Management
• Analysis skills
• Supervising experience
• Upselling
• Restaurant experience
• Financial report interpretation
• NetSuite
• Media planning
• DoubleClick
• Google Docs
• Direct sales
• Property management
• Interviewing
• Recruiting
• SQL
• Affiliate marketing
• booking talent (5 years)
• Talent acquisition (5 years)
• Financial analysis (7 years)
• Product demos (10+ years)
• Server (5 years)
• MailChimp (10+ years)
• Social media marketing
• Email marketing (10+ years)
• Supply chain management
• Supply chain analytics
• Event planning (5 years)
• Territory management (5 years)
• P&L Management
• Google AdWords
• Security (4 years)
• Hospitality (4 years)
Assessments
Teamwork: Interpersonal skills — Completed
July 2021
Responding to challenging team situations at work
Full results: Completed
Inside sales — Proficient
June 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Completed July 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Completed
Customer focus & orientation — Completed
July 2021
Responding to customer situations with sensitivity Full results: Completed
Outside sales — Proficient
July 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Sales skills — Proficient
June 2021
Influencing and negotiating with customers
Full results: Proficient
Customer service fit — Proficient
July 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
General manager (hospitality) — Proficient
July 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Work motivation — Proficient
July 2021
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Professionalism — Proficient
July 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
the only issue I have is I had to lift some suspensions on my license and they send you a paper from albany and everything is going so slow right now . But I can promise you i’ll be the best car salesman you’ll ever have
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