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Human Resource Customer Service

Location:
Dubai, United Arab Emirates
Posted:
September 30, 2023

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Resume:

HR & ADMINISTRATION PROFESSIONAL

PROFILE

**+ years of experience in HR & Administration with commendable performance and proven results in UAE.

Professionally qualified with a Postgraduate Diploma in Personnel Management & Industrial Relation (PGDPM & IR) & Postgraduate Diploma in Business Administration

(PGDBA).

Holding a degree Bachelor of Commerce (B.Com).

Exposure working in a computerized working environment & proficient in MS Office and SAP.

Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation,, benefits and compensation, HR records management, HR policies development and legal compliance.

Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports.

Expert in developing effective working relationships with colleagues & affiliates at various levels.

Gained comprehensive and strategic understanding of Human Resource Management, business, technical issues, and organizational skills. HR SKILLS & COMPETANCIES

Staff Recruitment & Retention

Human Resource -Personnel Management

Adept in Recruitment-Search-Selection-Training

Compensation-Benefits-Performance Appraisals

Familiar with UAE Labour Law-Immigration

Good know how of payroll management

Public Relation & Coordination Abilities

Leadership & People Management

Employee Relations Development

Hari Kanishankandy

Sharjah - UAE

Cell: 971**-*******

E-mail:

adz10s@r.postjobfree.com

EMPLOYMENT HISTORY

Senior Procurement & Admin officer M/S Ajaz Trading LLC –Sobha Group(September 2021 –Till date

HR Manager M/S jumeriah Overseas (Fze)- 18th August 2020 –20th July 2021

Senior HR –First Avenue Hotel LLC Dubai---Temperory( 8th March 2020

-2ist July 2020

Administration Manager, Canara tools PVT LTD, Banglore, India (Sept – 2017 – October 2019)

HR Manager, Alfaone Logistics, Dubai, UAE (June – 2014 – July 2017)

Senior HR & Admin Executive, Lals Trading Company, Dubai, UAE (July 2011 – June 2014)

HR & Admin Executive, M.H. Enterprises, Dubai, UAE (January 2007 – July 2011)

Administration Officer, Alabbar Labour Supply, Dubai, UAE (January 2004 – Feb 2006)

Assistant In-charge – Personal & Administration, Neelkamal Garment Factory, Ajman, UAE (Oct 1993 – Dec 2003)

HR - Key Responsibilities handled:

Supervise planning and execution of expansion and remodeling programs.

Plan for manpower needs, personnel & organizational build-ups management, manage office plan consistently and handle budgeting, forecasting, costing and annual planning.

Monitor market trends, employee retention, frame company’s personnel policies, employment agreements, salary scaled, commission policies, incentives, recruitment policy engagement and disengagement policies/terms, travel policy, uplift and maintain morale of workforce.

Develop Human Resource Functions

Management and implement progressive HR policies & procedures.

Keep safe custody of personnel files, passport and other documents pertaining to 500 employees.

Recruitment & Training: Effectively handle recruitment and selection process.

Conduct initial interview to candidates and forward to management for final decision.

Prepare and submit recruitment status reports to the management.

Assist in onboarding of new employees and provide training about policies & aims of the company.

Compensation & Benefits: Prepare employee payroll including leave entitlement, salary loan, etc.

Monitor the staff advance account and personal expenses incurred on cards, phone, etc.

Maintain an utmost confidentiality on staff payroll with zero error rate.

Keep records of leave & absenteeism and enforce disciplinary action as necessary.

Arrange bookings & flight tickets for staff requesting an annual leaves.

Employee benefits rewards management and performance appraisals.

Employee Welfare: Manage health services of 500 employees; make arrangements with hospitals, physicians, arrange medical care of employees; approve employee sick leave recommended by physicians and provide them medical insurance.

Workforce Discipline: Enforce disciplinary action against employees for any misbehavior.

Establish and maintain teamwork environment, pleasant and friendly atmosphere.

Public Relations: Capable to handle liaison with government departments, completing all formalities related to visa, health card, immigration, economic department and municipality.

Establish and maintain effective working relationships with local and municipal government officials. Coordinate with consulates, chamber of commerce, embassies and airport officials.

Take care of department documentation-procedures, visa formalities for group employment visit visa’s, labour-immigration formalities and documentation.

Represent the company in labour court when any dispute arises between the company & employees relating to cues / claims.

Administration - Key Responsibilities handled:

Main point of contact for all office based operations ensuring its smooth running.

Handle commercial communication, Professional attitude with excellent communication and interpersonal skills.

Administration, office management, business management, public relations and sales coordination related duties in the organization.

Improve turn-around times by providing suggestions for signification of procedures and controls, many of which have been accepted by the management.

Resolve operational problems for the constant improvisation of workflow, procedures etc and thereby improve productivity and customer service.

Establish and maintain appropriate systems for measuring necessary aspects of operational management and development. Manage departmental expenditure within agreed budgets.

Stationery stock management, maintaining stock records for the department and ensuring that the minimum stock levels are maintained always in the department.

Worked as HACCP Coordinator.

EDUCATION & CERTIFICATIONS

Post-graduate Diploma in Personnel Management & Industrial Relation (PGDPM & IR), AIIMS

– affiliated to Madras University – 2002

Post-graduate Diploma in Business Administration (PGDBA), AIIMS – affiliated to Madras University – 2003

Bachelor of Commerce (B.Com.), Calicut University, India - 1991 Diploma in Computer “C” Level Course, Lal Bhadur Shastri Science & Technology Institute, Government of Kerala, India – 1992.

Diploma n Computer Management, All India Comp-U Soft Board of Examination, India - 1991 Training Programs:

Completed Person in-charge for Basic Food Hygiene approved by Dubai municipality. Passed Level 3 Haccp Certificate Course from Highfield –England-Internationally approved. Computer Skills:

MS Office & Internet

Languages: English, Hindi, Malayalam

Personal Profile:

Date of Birth : 31st May 1971

Nationality : Indian

Status : Married

Visa : Spouse Visa



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