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Delivery Driver Customer Service

Location:
Duarte, CA
Posted:
September 30, 2023

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Resume:

Jose Ruiz

818-***-**** adz10n@r.postjobfree.com Duarte, CA 91010

SUMMARY

Punctual and efficient cdl delivery driver with excellent attendance brings dedicated demeanor to transportation jobs. Motivated to provide prompt, friendly and professional service at all times in a safely matter. Veteran with more than 10 plus years of experience providing timely delivery service of any goods products being transported.

SKILLS

Excellent sense of direction

HAZMAT endorsement

Cargo handling

Defensive driver training

Route management

Tractor-trailer driving

Pallet jack and hand truck operation

Refrigerated trailers

Experienced manual transmission driver

Dependable and reliable

Perfect attendance record

Defensive Driving

Trip planning

Tanker endorsement

Customer Service

Exceptional written and verbal

communication skills

Local routes understanding

Responsible driver

OTR

Comfortable with overnight runs

Courteous and polite demeanor

EXPERIENCE

Class a CDL Delivery Driver, Unfi, April 2018-October 2020 Santa Fe Springs, CA

Notified customers of delays, decreasing calls to support. Resolved customer complaints and adjusted orders.

Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.

Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.

Located and selected merchandise to verify against delivery sheet specifications. Positioned blocks and ties around items to secure cargo during transit. Verified contents of daily inventory loads against Bills of Lading. Reviewed over daily delivery documents and orders and reported any errors found on delivery documents to supervisor.

Obtained signatures on all invoices and credits to stay on top of paperwork requirements. Delivered rush merchandise on tight schedules to meet customer targets. Handled merchandise in accordance with product handling standards. Navigated and operated a 53 or 28-foot truck to deliver palletized freight deliveries of groceries to vendors sites

Completed daily pre-trip inspection checklist before first delivery and end of day post trips with proper vir reports

Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Operated manual and mechanical equipment safely to minimize injury and accident risks. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Operated and maintained tractor,trailers,manual pallet jack,electric powered jack in good mechanical order

Class a Delivery Driver, Ryder logistics, September 2013-April 2018 Fontana, CA

Delivered and unloaded products at designated location at customer site using specialized equipment, including tractor-trailer, ramps, lift gates, pallet jacks and load bars. Completed time cards, entered trip data into on-board computer, completed paper logs and maintained schedule of deliveries per dispatch instructions. Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.

Directed efficient product loading and checked load balance to prevent on-the-road incidents.

Navigated and operated 53 and 28-foot truck to deliver at customer sites Located and selected merchandise to verify against delivery sheet specifications. Maneuvered equipment expertly and safely in areas with obstacles and limited space without injury or damage to equipment or products.

Performed pre- and post-trip vehicle inspections using knowledge of safe and effective loading and handling procedures in coordination with company checklist. Verified customer orders arrived on time and in top-quality condition, corresponded precisely to initial order and met with complete customer satisfaction. Addressed and resolved customer concerns, problems and questions professionally and courteously and developed positive long-range working relationships with repeat customers. Navigated and planned each route with up-to-date GPS support, accounting for weather or construction issues, to prevent costly and avoidable delays. Reviewed paperwork for completeness and accuracy, checked orders for correct number of boxes and corrected addresses and support documentation. Communicated Immediately with manager regarding accidents involving equipment damage or on-the-job injuries and completed proper forms promptly. Delivered rush merchandise on tight schedules to meet customer targets. Positioned blocks and ties around items to secure cargo during transit. Verified contents of product with daily inventory loads against Bills of Lading. Inspected and maintained gas, oil and water levels as well as tires, lights and brakes. Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.

Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Notified customers of delays, decreasing calls to support. Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.

Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Obtained signatures on all invoices and credits to stay on top of paperwork requirements. Answered customer questions regarding shipments.

La City Refuge Trash Collection, City Of Los Angeles Workforce, January 2013-September 2013 Sun Valley, CA

Communicated customer requests to dispatcher or manager and identified and reported containers needing repair or replacement.

Drove garbage trucks on specified routes, collected and loaded solid waste and recyclables and transported to appropriate disposal or recycling sites. Performed standardized pre-trip and post-trip vehicle inspections and operated hydraulic hand controls to lift and load residential and commercial trash cans to dispose of trash. Verified number of containers on route and at each location matched service level listed and reported discrepancies.

Dumped containers completely, left customer's location clean and free of debris, securely closed containers and prevented containers from inhibiting traffic flow. Lifted trash containers and climbed in and out of trucks without limitation and without injury or reduced effectiveness or speed.

Notified management or dispatcher of service interruptions, including blocked containers, closed lots, streets or alleyways and potential safety hazards. Completed and submitted customer tickets as required when excessive yardage required removal.

Traveled to disposal sites to dump refuse and recyclable materials into appropriate locations. Compressed collected items to maintain storage efficiency. CDL Delivery Driver, TDI Logistics, April 2010-July 2012 Ontario, CA

Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.

Operated manual and mechanical equipment safely to minimize injury and accident risks. Directed efficient product loading and checked load balance to prevent on-the-road incidents.

Inspected and maintained gas, oil and water levels as well as tires, lights and brakes. Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.

Contacted customers prior to delivery to coordinate delivery times. Entered customer orders in hand held delivery computer to document delivery Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.

Navigated and operated 53-foot truck to deliver sites with lift gate Reviewed over daily delivery documents and orders and reported any errors found on delivery documents to supervisor.

Positioned blocks and ties around items to secure cargo during transit. Obtained signatures on all invoices and credits to stay on top of paperwork requirements. Located and selected merchandise to verify against delivery sheet specifications. Completed daily pre-trip inspection and post trip checklist onto vir for daily recoding and maintain over the road fmcr paperwork and permits

EDUCATION AND TRAINING

High School Diploma

Sylmar High Scool, Sylmar CA June 1986



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