Customer Service Representative

DOMINIQUE WHITEHORNE

SERVER

PROFILE PROFESSIONAL EXPERIENCE

A dedicated individual seeking a position as a Server

Server that utilizes 5+ years of Hospitality Olive Garden, 2025 Present

experience. Eager to leverage my experience and © Operated POS terminals to input orders, split bills and calculate

collaborate with others to achieve growth within totals.

* Educated guests on daily specials and appetizers, entrees

desserts and other menu items.

* Checked on guests to verify satisfaction with meals and

suggested additional items to increase restaurant sales.

the company.

CO NTACT Alterations Specialist

David's Bridal 2022 - Present

e@ 407-***-**** * Perform all necessary customer garment fittings to David's

Bridal standards

e adz106@r.postjobfree.com e Fill out alterations tickets accurately and completely, ensuring

© 1586 St Marks Ave, Brooklyn, NY correct feesiand pricing

e Resolve alterations customer service issues or complaints and

refer any unresolved matter to floor manager Press, steam,

and spot clean garments/merchandise as necessary

© Follow quality control guidelines and inspect all garments to

verify pristine condition before final delivery to customer

Customer Service Representative

EDUCATION Proctor Loan Protector 2021-2022

University of South Florida © Responsible for handling inbound calls pertaining to insurance

servicing questions.

© Handling about 50-80 inbound calls per day, sometimes more

and sometimes less, depending on how long each call lasts.

e Respond quickly and accurately ensuring that both our internal

and external standards are being met on a consistent basis.

Bachelor's Degree in Theatre Design

2015-2019

GUEST SERVICE REPRESENTATIVE/ NIGHT

SKILLS AUDITOR/BREAKFAST ATTENDANT

Home2 Suites by Hilton 2017 - 2021

¢ Fulfilled the Manager On Duty role by overseeing the productivity

© Strong organizational and time-management . -

in operations and providing the utmost guest satisfaction along

skills :,

* Exceptional communication and interpersonal with making decisions based solely on my discretion. /

skills e Handling the reservation process; welcoming guests and getting

© Ability to work independently and as part of a them checked into their rooms.

earn ¢ Proficient performance in principles of auditing, balancing, and

closing out accounts preferably as a part-time position and

working one to two days.

© Respond to guest needs, special requests and complaints and

alert the appropriate manager as needed.

© Proficient at handling cash and preparing summaries of cash,

check, and credit card activities.

e Assembling the breakfast buffet before mealtime and

disassembling it thereafter.

© Detail-oriented and able to handle multiple tasks

simultaneously

Contact this candidate