Tonya Owens

Alicia, AR *****

870-***-****

adz0zw@r.postjobfree.com

Skills

Keen Attention to Detail

Sweeping and Mopping

Cash Register Operation

Food and Beverage Experience

Cooperative Attitude

Merchandise Packaging

Work Task Prioritization

Bank Deposits

Customer Needs Assessments

Inventory Stocking

Credits and Refunds

Customer Transactions

POS Inventory System Operation

Price Identification

Customer Buying Habits

Security Procedures

Recordkeeping Compliance

Education

August 1998

Swifton High School Swifton, AR

High School High School

Work History

January 2011 - February 2016

Julio's Package Store - Swifton, AR

Liquor Store Clerk

Received payments by cash, credit and personal check and remitted correct change.

Educated customers on different promotions, spirits and wines to facilitate buying decisions.

Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.

Checked identification for proof-of-age for alcohol and tobacco sales.

Used POS system to enter orders, process payments and issue receipts.

Maintained current knowledge of store promotions and highlighted sales to customers.

Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

Conducted inventory counts by adding each item in stock and documenting in System.

Performed cash, card and check transactions to complete customer purchases.

Operated cash register to record transactions accurately and efficiently.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

May 2001 - September 2010

Family Clinic Pharmacy - Walnut Ridge, AR

Certified Pharmacy Technician

Answered incoming phone calls and addressed questions from customers and healthcare providers.

Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

Communicated directly with doctors offices via telephone, fax, and email.

Completed paperwork, entering prescription and insurance or billing information into patient profiles.

Assisted in preparation, distribution, and storage of pharmaceuticals.

Counted, measured, and compounded medications following standard procedures.

Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

Stocked, labeled and inventoried medication to keep accurate records.

Maintained drug inventory levels by ordering necessary medications and supplies.

Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Worked with computerized and automated systems for dispensing medications and editing new patient profiles.

Resolved non-routine issues like third-party billing, computer system and customer service issues.

Collected co-payments or full payments from customers.

Maintained proper drug storage procedures, registries, and records for controlled drugs.

Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

Reviewed and verified customer information and insurance provider information.

Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.

Set up and modified patient profiles in System to include current information such as medications and insurance details.

Supervised Number pharmacy technicians and coordinated day-to-day assignments.

June 1998 - May 2001

Walmart Pharmacy Newport - Newport, Arkansas

Certified Pharmacy Technician

Answered incoming phone calls and addressed questions from customers and healthcare providers.

Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

Communicated directly with doctors offices via telephone, fax, and email.

Completed paperwork, entering prescription and insurance or billing information into patient profiles.

Worked with computerized and automated systems for dispensing medications and editing new patient profiles.

Resolved non-routine issues like third-party billing, computer system and customer service issues.

Collected co-payments or full payments from customers.

Reviewed and verified customer information and insurance provider information.

Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

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