Customer Service Sales Associate

Shital Odedara

***-** ***** **** **, North York, ON. M2J1A8.

Email: ******.********@*****.***

Phone: +1-437-***-****

Professional Summary

Analytical and detail-oriented individual with excellent communication skills, highly creative and adaptive to a wide variety of people of all levels and circumstances. Goal-oriented works well with others and independently to meet deadlines. Demonstrates and encourages the team concept by working well with others to generate action and produce results. Skills

-Communication skill -Microsoft office

-Inventory Management -Strategic Planning

-negotiation skill -Analytical skill

-supervisory skill -Process development

-Handling cash -Filing

-Retail & sales

Experience

Manager in trading co.

Shree Kandhali Traders (February 2021- June 2023)

- Ensure that policies and procedures are followed according to established guideline and make recommendation to the management for improvement.

- Promote business and ensure timely collection.

- Plan, control and manage operational budgets for office equipment and supplies and authorize expenditures at company level.

- Set performance goals, oversee the setting of service rates and monitor revenue.

- Administer contracts for supplies and services.

- Recruit personnel, identify their training needs and administer employee development. Manage staff and assign duties.

- Develop network and business relations.

- Develop and maintain marketing strategies by studying market research, trends and feedback from the marketing team. Submit reports to the management.

- Creating team schedules and delegating tasks to ensure proper workflow.

- Continuously monitoring employee performance and identifying areas of improvement.

- Assessing employee performance and providing performance reviews to human resource and senior managers.

Sales Associate

Zudio (August 2017 – May2019)

- Used customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and increase sales.

- Provided excellent customer service by greeting customers and welcomed them with a smile.

- Generated sales by recommending products and described benefits of merchandise.

- Created the bond between the customer and the brand by delivering superior service.

- Worked front counter, manage stock and inventory checking, and other areas of store.

- Listened carefully to customer complaints or requests and resolved issues without escalation.

- Worked on customer orders, returns and refund requests at the cash register.

- Worked with colleagues to maintain stock and a properly organized store.

- Attempted to meet the team and store sales goals by promoting store products.

- Successfully managed the new product launch meetings, provided training sessions, and developed loss prevention techniques to follow.

- Worked with sales manager in monitoring marketing and sales.

- Assists in unpacking and checking incoming shipments and reporting damage to the product owner.

- Performed all functions related to reception, warehouse and housekeeping. Receptionist- Part time (June2014-May2017)

City Hospital, Porbandar, India.

- Greeting patients and visitors, providing directions, and answering inquiries

- Scheduling and confirming patient appointments

- Collecting patient information, including insurance information

- Verifying insurance coverage and obtaining pre-authorization for services

- Processing payments and issuing receipts

- Answering phone calls and responding to emails

- Maintaining patient records and filing paperwork

- Assisting with patient discharge procedures

- Assisting with patient registration and check-in procedures. Education

Project management (September 2023- present)

Algoma university, Brampton

Master Of Commerce (June 2017- March 2019)

Saurashtra university, Rajkot

Bachelor Of Commerce (June 2014- March 2017)

Dr. V.R. Godhaniya Mahila arts and commerce college.

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