Ruchita Sharma

Customer Service RepresentaƟve, UnderwriƟng.

Details

Address: Hillsborough, New Jersy

08844. United States.

Mobile: +973*******

adz0zj@r.postjobfree.com

Profile

Dedicated customer service representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with superior knowledge of customer service industry. Hardworking, ready to join immediately.

Skills

Time Management Skills Problem Solving Skills

Customer Service Skills Friendly and Outgoing Aƫtude TroubleshooƟng Skills MulƟtasking Skills

EducaƟon

Masters

M.A. from Punjab University, Chandigarh, INDIA.

Bachelor

Bachelor of Arts, Punjab University, Chandigarh

Experience

Customer Care ExecuƟve, Data Direct Dubai Dubai

July2017- May2022

Maintain up to date knowledge of product and services.

Handled customers calls and responded to quarries about services, product, promotions, and bills.

Identify and assess customers' needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Insurance Underwriter, Max New York Life Insurance Gurgaon, India Oct 2010 – April 2016

EvaluaƟng informaƟon about the potenƟal client (i.e., age, marital status, medical history, driving record, etc.)

Using underwriƟng soŌware to analyse the risk profile of the potenƟal client.

Using company records to check the current number of in-force policies for similar levels of risk.

Use automated soŌware to determine the risk of insuring applicants.

Deciding whether or not insurance coverage should be offered to an individual or by reducing the coverage.

CalculaƟng costs to provide coverage and establish the pricing for the premium.

Developing soluƟons to reduce the risk of paying future insurance claims.

Review recommendaƟons from underwriƟng soŌware.

Fraud Analyst, Bank of America Gurgaon, India

2007 – 2009

Reviewing & Taking decision on Account’s cheques.

Excellent working knowledge on all banking applicaƟon used in Bank of America like BOSS FAST, Image view.

Checking Fraud whether the cheque is genuine or not.

UpdaƟng various MIS reports, weekly reports.

If customer claims, then invesƟgaƟng about the case. IBM Daksh Chandigarh, India

2006-2007

Making outgoing calls and receiving incoming calls related to collections.

Giving proper & effective solutions to the customer, for what they are calling.

Providing customer statement on timely manner

Taking product training sessions & parameter training sessions.

Updating various MIS reports, weekly reports, feedback reports.

Keeping regular track of complaints and providing resolutions.

Coordinating with TLs for various activities to improve the quality score and achieve collections target. Personal Details

NaƟonality : Indian

Birth month/year : March 1982

Marital Status : Married

LANGUAGES : English, Hindi

HOBBIES : Travelling, Learning new things, Internet, Music.

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