Administrative Assistant Customer Service

MD

OBJECTIVE

Looking to partner with an

industry leading

organization to secure a

role that provides

fulfillment, stability, and

an opportunity for growth

and development.

SKILLS

Excels in account

management; Resolving

tickets and managing

customer account files;

Training for quality

control and quality

monitoring.

EDUCATION

AMRIDGE UNIVERSITY•

SPRING 2015 •

Completed 144 hours

towards Associates

degree in Science and

Chemistry.

MINNA DUDLEY

•***********@******.*** •470-***-****

ACCOUNT MANAGEMENT TIER ll SUPPORT CUSTOMER

SERVICE REPRESENTATIVE

EXPERIENCE

(CONVERGENT)• CUSTOMER SERVICE REP/FLOOR

SUPPORT • MAY 2022 – CURRENT

Assist customers with general billing inquiries, work on multiple projects to fulfill company business.

Disconnect/reconnect/move or setup of utility services, Budget billings, maintain payments, set up payment arrangements, process outage orders, Assist with ‘My Account’ (Online customer accounts).Assist other agents with work processes on calls. Complete task to correct accounts.

ADMINISTRATIVE ASSISTANT• ADDITION BY SUBTRACTION

LLC •JAN 2021 – CURRENT

Maintained office services by organizing office

operations and procedures. Assist with payroll and W2’s for end oy year filings,designed filing systems for employee invoices, review and approved supply

requisitions. Assigned and monitored office functions. Ordering supplies for company.

FLOOD EXPERT SPECIALIST • CHIME SOLUTIONS •

NOV 2018 – JAN 2021

Update flood policies for clients. Explain FEMA flood map to clients placed in flood zone. Reviewed flood policies. Obtained payments for flood policies. As a Senior

member of the team I was responsible for the resolution of tickets submitted for additional research and for taking escalated calls. Provided support of inbound queues. Assisted in training of new hires.

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