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Customer Service Professional Development

Location:
Monastir, Tunisia
Posted:
September 28, 2023

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Resume:

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Hassen Rached

OBJECTIVE

Veteran bartender and mixologist with more than 5 years of experience. Passionate for local ingredients, providing friendly and engaging customer service. Acquired a rich knowledge of the beverage world and skilled at quickly and efficiently producing high quality cocktails.

EXPERIENCE

Head barista

SIDI-BOUSAID restaurant

-Made and served 50+ café beverages per day with speed, quality and consistency.

-Memorized recipes for 70+ specialty coffee beverages and seasonal offerings.

-Developed and demonstrated skillful and creative latte art to engage customers.

-Served individually made coffee drinks to over 50+ customers daily.

-Set and achieved goals for professional development, including mastering the perfect cappuccino

-Maintained regular and consistent attendance and

punctuality

Barista

T'COSY Restaurant

- Prepared and served hot or cold beverages, including teas and espresso-based drinks by using an espresso machine, French press, drip coffee, pour-over, Moka pot, single brew, as well as cold brew coffee preparation methods.

- Managed and maintained store inventory by ordering, receiving, and stocking supplies as well as retail products.

- Took customer orders and conveyed them to other

employees for preparation; assisted the crew during high volume orders.

Barista

CONTACT

Monastir 5000

+216********

hassenrached01gmail.com

PERSONAL DETAILS

Date of Birth : 19-06-1997

Marital Status : Single

Nationality : Tunisian

Gender : Male

Driving Licence : B

SKILLS

• Highly responsible & reliable

• Conduct a thorough training and

able to hold employees accountable

• Highly motivated and able to

influence and energize the bar team

• Strong knowledge of (hotel) bar

environments

LANGUAGES

•English read and write

23-05-2019

2014

2018

2022

Le Trident resto-cafe

Assisted guests with the selection of menu choices in an informative and helpful fashion.

Remained up to date on current menu items, garnishes, ingredients, and cocktail preparation methods

EDUCATION

Second grade

Lycee Fattouma bourguiba

Certificate of Vocational Development food and

beverages

Opera private school

certificate of professional competence



Contact this candidate