Ryan Anderson

Email: adz0yr@r.postjobfree.com

Over the past 6+ years, I have consistently excelled in building high-performing sales teams, collaborating closely with business owners, and delivering remarkable results. Experienced Salesforce professional with a strong track record of building, implementing, and overseeing solutions for organizations using the Salesforce cloud computing platform, AppExchange, and related technologies. A four-time Salesforce Certified expert, I specialize in areas such as business process engineering, schema design, and automation tools within the Salesforce ecosystem.

Proficient in swiftly acquiring new technologies and methodologies, seamlessly integrating them into projects and operations. Possesses exceptional analytical, debugging, and documentation abilities. Demonstrates a deep understanding of various Software Development Life Cycle (SDLC) methodologies and Product Lifecycle Management, encompassing Agile and Waterfall models. Effective in communication and driving change, with a proven track record of managing multiple priorities adeptly within a fast-paced environment. Accomplished and business-savvy executive with a rich history of hands-on experience and notable achievements in startup and established organizations across a wide range of industries including fintech, technology, e-commerce, manufacturing, and retail. Possesses a strong foundation in Agile Scrum-style software development and implementation, encompassing Agile frameworks, roles, ceremonies, and key artifacts such as product backlogs, sprint backlogs, and burn-down charts, among others.

CORE COMPETENCIES

SQL Server Knowledge

Human Resources

Leadership/Mentoring

SDLC Processes and Agile

Service/ Support Administration

Problem Analysis & Resolution

Software Documentation

Serverless Technologies

Product Launching/Management

High Availability & Proactive

Product Marketing Experience

Collecting/ Analyzing Data

Salesforce Configuration

Shared Services Knowledge

Client Relationships

Troubleshooting Skills

Sales and Marketing Automation

CRM Implementation

Reports and Dashboards

Salesforce CPQ

Customer Support

and Service Cloud

Agile Methodologies (Scrum, Kanban, Lean)

Sprint Review Meetings (Demo)

EDUCATIONAL QUALIFICATION

GEORGE MASON UNIVERSITY - Bachelors of Science in Information Systems (Cyber Security Engineering)

CERTIFICATION

Scrum Certified

Certified Salesforce Administrator

Certified Salesforce App Builder

Certified Salesforce Service Consultant

Certified Salesforce Experience Cloud Consultant

TECHNICAL SKILLS

SFDC Tools: Data Loader, Sales Cloud, Service Cloud,Trailhead, CMS,

SFDC Technologies: Validation Rules, Workflows, Approval process, Dashboards, Reports, Custom Report,Types,, Salesforce Lightning, Salesforce Integration Technologies,

Salesforce CPQ (Configure, Price, Quote), Salesforce Financial Services Cloud,

Salesforce Flow and Process Builder.

Database: SQL, MYSQL, Oracle, MS Access, NOSQL

Knowledge Areas: Business Requirements Gathering, Design, Development, Testing, Implementation, Production Support, Service Requests and Activities, Opportunities, Quotes and Proposals

Languages: SOQL, SOSL

Project Methodologies: Waterfall, RUP and Agile and Scrum, Kanban, DevOps, Six Sigma, Scaled Agile Framework (SAFe), Kanban

Defect Management Tools: Bugzilla, Jira

PROFESSIONAL EXPERIENCE

Jefferies Financial Group

Salesforce Business Analyst / Scrum Master, NYC, NY September 2021 – Current

Project Description: - During my tenure with the Jefferies Energy team, I had the privilege of contributing to one of the world's largest and most specialized Energy sector investment banking units. This unique division seamlessly integrated corporate finance and advisory services with an extensive technical team, comprising geologists and engineers. I was privileged to be part of a dynamic Salesforce project that complemented the organization's extensive investment banking expertise in the energy sector. My role allowed me to actively engage in diverse facets of Salesforce implementation, which provided me with a unique vantage point to comprehend the intricacies of financial markets and industry-specific intricacies.

Conducted training sessions to empower teams with the necessary skills for effective Salesforce best practice implementation, fostering a collaborative and knowledgeable work environment.

Evaluated user needs on existing legacy systems and new technology solutions, meticulously documenting business requirements and interface designs. These detailed documents aided developers in estimating project effort accurately.

Consistently provided evaluations of existing systems and recommended improvements to enhance overall functionality.

Proficiently created process flows and flowcharts to convey design concepts, ensuring clear implementation guidance for developers.

Leveraged reporting systems such as Tableau, Power BI, and SSRS to produce reports and dashboards that effectively supported business objectives.

Successfully led multiple small Agile/SCRUM teams in Agile ceremonies, including Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, and Backlog Refinement.

Conducted thorough validation of solutions by analyzing the end-product against the requirements specifications.

Acted as a liaison between various stakeholders, managing expectations and ensuring seamless communication between project team members and the IT Project Manager.

Experienced in designing seamless Salesforce integrations with diverse systems, employing Web services such as REST and SOAP, and middleware solutions like Mulesoft. Delivered streamlined data connectivity and enhanced system interoperability.

Communicated project statuses to business staff members, IT staff, and senior management through verbal and written updates.

Developed expertise in managing CIDAR (Change, Issues, Decisions, Accomplishments & Risks) items related to IT projects, contributing to successful project outcomes.

Assisted in defining project tasks, led meetings, and coordinated activities for requirements gathering and project execution.

Developed a strong understanding of data modeling/data dictionaries, technology solutions, vendor solution evaluations, and recommendations to meet defined business requirements.

Employed business process modeling and vendor solution evaluations to identify opportunities for streamlining or reengineering business processes through information technology solutions.

Identified risks and recommended changes related to processes, projects, and procedures, contributing to enhanced efficiency and cost-effectiveness.

Collaborated with project managers to develop Microsoft project plans or Agile/SCRUM Burndown Charts to monitor project progress effectively.

Environment: Salesforce.com: Market, Sales & Service Cloud, Agile Scrum Methodology, Smart Draw, SAP Power Designer, MS Office, Microsoft Visio, JIRA, MS SQL Server, Data Loader

Equinix

Salesforce Scrum Master, Frisco, TX December 2019 – August 2021

Project Description: I worked on testing for a range of applications, including stand-alone, web-based, and client/server applications, utilizing both manual and automated testing tools. My expertise lies within the Telecom Industry. I bring to the table exceptional communication and decision-making abilities, thrive in team environments, have international work exposure, adapt seamlessly to evolving technologies, and am characterized by unwavering confidence.

•Proficiently facilitated various meetings including daily scrum, sprint planning, sprint demo, and retrospective, ensuring efficient communication and collaboration within the Agile team.

•Leveraged strong communication skills and unwavering confidence to effectively shield the team and resolve conflicts, fostering a harmonious work environment.

•Provided expert coaching in Agile practices, reinforcing team proficiency in Agile methodologies.

•Demonstrated mastery in Agile estimating and planning, enabling accurate forecasting and resource allocation.

•Proactively identified and removed impediments, ensuring uninterrupted workflow and project progress.

•Established and nurtured a robust communication channel, facilitating seamless interactions between the team, Product Owner, and stakeholders.

•Enforced Agile rules and best practices, contributing to the team's efficiency and success.

•Excelled in the role of a Salesforce Delivery Lead/Manager, exhibiting an in-depth understanding of SDLC processes and delivery timelines.

•Skillfully determined project scope and objectives, aligning them with organizational goals.

•Accurately predicted resource requirements and effectively managed resources to optimize project outcomes.

•Monitored project budget based on the defined scope of work and resource needs, ensuring cost-effective project execution.

•Developed and meticulously managed a comprehensive project schedule and work plan, ensuring project milestones were achieved on time.

•Delivered regular project updates to diverse stakeholders, providing insights into project strategy, adjustments, and progress.

•Applied industry best practices, techniques, and standards throughout the project lifecycle, consistently achieving high-quality results.

•Continuously monitored project progress, identifying areas for improvement and implementing necessary adjustments to enhance project performance.

Environment: Agile - Scrum, Saleforce.com platform, Sites, Visual Force (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Informatics On demand

News Corp

Scrum Master/Quality Assurance Analyst, Princeton, NJ Feb 2017 – November 2019

Project Description: I worked on testing for a range of applications, including stand-alone, web-based, and client/server applications, utilizing both manual and automated testing tools. My expertise lies within the Telecom Industry. I bring to the table exceptional communication and decision-making abilities, thrive in team environments, have international work exposure, adapt seamlessly to evolving technologies, and am characterized by unwavering confidence.

Tested multiple applications. CRM (Amdocs Customer Management (CM) & Salesforce suite increases agent efficiency, simplifies the user interface, improves smartphone support, and automates the order-taking process) - RQ (Dealer) KPOS CPOS & GAMESTOP (Dealer facing applications)

Reviewed the Business and Functional Requirement documents, actively participating in the creation of Test Scenarios based on business logic and meticulously crafting Test Cases for each module in alignment with functional requirements

Experience working with a wide spectrum of applications, including both Web-Based and Client-Server Applications.

Comparing the end results, actual results, and performance in both Web Based and Client Server Applications

Working and testing thru different versions of applications in both http and https forms

Conducted in-depth analysis of critical documents, including Business Requirement Documents, Software Design Documents, Software Requirement Specifications, and Functional Requirement Documents

Worked closely with Project Manager, Development Lead, Developers, Network Admins to gather requirements in order to formulate the Performance and Functional Test Plan.

Performed Testing Life Cycle during the various phases of the application.

Used Quality Center for test cases, executions & status of test case Reporting.

Developed and executed UAT and GUI test cases.

Excellent working knowledge of various Amdocs tools/applications, processes, and workflows in the Telecom industry like Amdocs Ensemble Billing System, Amdocs Enabler Billing System, Clarify CRM, OMS and eCare

Experience in testing through a full system development and testing life cycle.

Experience in End-to-End System Testing and System Support

Experience in creating and validating Test Plans, Test cases and Test scripts formulation.

Strong analytical, problem solving, and testing skills

Worked with all stages of testing namely Integration Testing, System Testing and User Acceptance Testing (UAT).

Expertly conducted Manual, Regression, Functional, and Configuration Testing, ensuring the robustness and reliability of web-based and client/server applications.

Experience in Performance Testing, Stress Testing, Security Testing, Sanity Testing of Web-based and Client/Server based applications.

Worked and have understanding of release and quality management processes

Experience in writing SQL to confirm the system is writing and displaying correct data. Oracle SQL tools used: Toad, SQLPlus, MySQL, etc.

Performed Backend Testing of the applications using SQL queries to validate the consistency of data.

Log defects in Quality Center during execution of test cases

Creating a Report using Microsoft Excel on all defects logged during execution for meeting reviews and fixes

Retest defects as they are fixed

Working closely with Development and UAT teams providing screenshots

Screenshots for training purposes

PVT day testing prior to all environment releases

Proficiently operated within an environment that included QC ALM, Windows 7, Microsoft, Google Chrome, Firefox, Safari, CRM, RQ, KPOS, CPOS, and GS, ensuring the successful completion of testing initiatives.

Environment: Agile - Scrum, Saleforce.com platform, Sites, Visual Force (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Informatics On demand

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