Laura Reyes

Benbrook, TX *****

adz0yo@r.postjobfree.com

+1-726-***-****

Authorized to work in the US for any employer

Work Experience

Patient Advocate

CornerStone Staffing - Irving, TX

August 2022 to Present

Duties and Responsibilities:

• Collects and reviews all patient insurance benefit information from the payer, to the degree authorized by the SOP of the program.

• Provides exceptional customer service to all internal team members; resolves any requests in a timely and accurate manner

• Escalates issues accordingly.

• Maintains frequent phone contact with assigned payers.

• Reports any trends/delays to supervisor.

• Communicates effectively to ensure accurate and timely benefit investigations.

• Analysis of data and using good judgment to review data.

• Ability to work remotely; typically receives little instruction on day-to-day work.

• Oriented role that requires attention to detail and basic computer skills

• General knowledge of medical/pharmacy insurance and basic clerical skills. Lead Medical Scheduler/Operator

Corpus Christi Urology Group - Corpus Christi, TX

September 2018 to June 2022

• Register new and established patients according to establishes office protocols

• Assist patients to complete all necessary forms and documentation

• Verify and update patient information

• Inform patients of Urology office procedures and policy

• Move patients through appointments as scheduled

• Enter all relevant patient information into data system

• Maintain and manage patient records in compliance with privacy and security regulations

• Confirm upcoming appointments and recalls according to office protocol

• Check daily appointment schedule

• Occasionally check in new and returning patients

• Fill in cancellations and no shows

• End of the day general clean up

Benefit Advisor/Customer Service Representative

The Results Companies, Blue Cross Blue Shield of Michigan - Corpus Christi, TX August 2016 to May 2018

Gathering demographic and insurance policy information for each member

● Assisting each member with their needs in regards to their coverage

● Reviewing and verifying outstanding and up to date premium payments

● Contacting providers and facilities in regards to any claims filed

● Answering high volume of phone calls at peak periods

● Administrative upkeep of member data entry information

● Ability to maintain confidentiality of all members

● Coordinating with medical offices for patient/member care

● Ability to navigate multiple computer systems, applications, and utilize search tools to find needed information

Administrative Assistant

Peerless Cleaners

March 2015 to July 2016

Prepare payments and deposits

• Assist in collecting account receivables via customer accounts

• Cash handling of large volumes

• Posting deposits for Peerless Cleaners

• Answering high volume of phone calls at peak periods

• Process Employee and Charge account statements

• Ability to maintain confidentiality of employees and customers

• Generate daily reports for all daily sales and deposits Customer/Technician Service Representative

Time Warner Cable

April 2007 to October 2014

Preparing daily routes for Technician Groups

● Verifying all equipment and proper connection

● Customer payments and/or account requests

● Product distribution to customers for better service or plans

● Worked on other projects and inventory as needed

● Audited and reconciled different accounts each month to assure compliance Principal Secretary

Corpus Christi Independent School District

April 1996 to January 2011

Answering incoming calls, messages and handling correspondence

● Maintaining and arranging appointments

● Typing and preparing daily and as need reports

● Filing

● Organizing and servicing meetings (producing agendas, itineraries, and taking minutes)

● Managing databases

● Prioritizing workloads

● Implementing new procedures and administrative systems

● Logging and processing bills and expenses

● Issuing requisitions and payments

● Recruiting, training, and supervising junior staff

● Acting as a receptionist and/or meeting and greeting Teachers, Parents, and/or Students Education

Associates of Business Administration in Business Administration Southern Career Institute - Corpus Christi, TX

May 1996 to May 1998

GED Diploma

Del Mar College - Corpus Christi, TX

March 1996 to April 1996

Skills

• Intermediate skills in Word, Excel, and Outlook and PowerPoint. Ability to work with all office equipment, detail oriented and ability to maintain high degree of accuracy maintaining records, organization and analytical skills, strong customer service skills, proficiency with project and time management and ability to type 45 wpm; ability to multi-task; strong written, verbal and interpersonal skills. Ability to work independently, and as a part of a team.

• Medical receptionist

• Medical terminology

• Insurance verification

• Microsoft Office

• Medical office experience

• Medical scheduling

• Computer skills

• Schedule Management

• Medical Records

• Communication skills

• Customer service

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