Quality Assurance Engineer

Professional profile

SKILLS

Interpersonal and communication skills

Ability to learn quickly

Functional Testing

Integration Testing

Usability Testing

User Interface Testing

Troubleshoot

Jira

SQL

Splunk

Burp Suite

Google Looker

TCP/IP networking concepts, Internet, and email systems, and web servers

WORK EXPERIENCE

NIX Solutions, contractor for Cengage Learning -2021-Present

`Quality Assurance Engineer:

Ensure quality assurance to meet the requirements set by the Administrator.

Utilize functional testing to ensure the product meets the desired specifications and functional requirements stated in the development documentation

Perform usability testing to provide feedback on how well the program is being used.

Ensure compatibility testing is done to ensure consistency of tested products with certain hardware and software, operating systems and/or network environments.

Support Engineer -Tier 2 IT Helpdesk Technician

Received support claims and troubleshooting for interface issues from Tier 1 Helpdesk.

Administer troubleshoot and support various issues, getting logs and data from data bases

Completed innovation requests from Administrators to update and improve products.

Work in a team of 8-10 people delegating and collaborating from front end experience to back end experience.

Using Jira ticketing system to perform daily assignments and get visual progress on the dashboard.

Escalating unresolved issues to the software development level, tracking, and redirecting issues to be corrected

Recording, documentation, analysis the issues in Jira and Looker

Ukrtransgaz State Research and Development Institute-Kharkov Ukraine

Finance Department Manager

Responsible for creating financial analyst reports for the fiscal year.

Cost estimation and annual projection.

Coordinated with the Accounting Department to ensure correct outcomes and distribute funds accordingly.

Met daily with the head Financial Director to report allocation of funds to proper sources.

Analyzed and adjusted fiscal funds to increase funding by 15% and allocate proper resources to individual departments.

EDUCATION

V.N. Karazin National University-Kharkov Ukraine

Master's Degree in International Economics: Graduated 2005

Nix Solutions- Quality Assurance Engineer Certification: 2021

Spokane Community College - Computer Science: March 2023-present

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