Daniele M. Baker

adz0xh@r.postjobfree.com I 405-***-**** I Oklahoma City, OK

Experience:

Costco Travel Travel Agent 2022 – Current

Customer Service

Greet, assist and problem solve with each member.

Walk members through booking their cruise as well any issues with the booking or with the Cruise Line.

Work with approximately 10 different Cruise Lines

Manage different programs to aid in assisting members

Ability to problem-solve and note accounts in case the member needs more assistance in the future.

Typing skills 45-50 wps

Costco Ecom T1 Ecom Agent 2021 – 2022

Customer Service

Greet, assist and problem solve with each member.

Walk members through helping with account issues to finding packages all the way to problem solving issues with deliveries.

Manage different programs to aid in assisting members

Ability to problem-solve and note accounts in case the member needs more assistance in the future.

Typing skills 45-50 wps

Heartland Payment Services Sales May 2021 – Oct 2021

Sales and services for businesses processing credit cards and online payments.

Customer Service and Sales

Typing 45-50 wps

Daniele M. Baker

adz0xh@r.postjobfree.com I 405-***-**** I Oklahoma, OK

KidZone Learning Center Assistant Teacher February 2021 - May 2021

Created warm and welcoming learning environment supporting emotional, academic, and social growth and development.

Worked cooperatively with other classrooms and learning center staff.

Supported curriculum design, selection, and continued assessment to promote learning objectives.

Empire Finance Loan Officer El Reno, OK May 2016 - June 2017

Backed up customers' financial data with official credit checks from bureaus and other agencies.

Helped obtain complete and accurate applications for loans by verifying, collecting, and updating information.

Assessed applicants' loan requirements with in-depth interviews.

Compiled vital financial data from customers, including assets, salaries, and employment statuses.

Helped with approval or denial decisions by locating any information or reports needed by underwriters.

Approved or denied loans based on strict risk factors such as financial status and credit histories.

Identified positive and negative markers in applicant financial histories through careful reviews.

Approved loans within specified limits and referred loan applications outside those limits to management for approval.

Resolved customer complaints quickly, employing knowledge of loan products, bank policies and customer service strategies.

Met with applicants to obtain information for loan applications and answer questions about processes.

Verified completeness, accuracy and integrity of loan agreements.

Daniele M. Baker

adz0xh@r.postjobfree.com I 405-***-**** I Oklahoma, OK

Lovelace Heart Hospital Patient Care Technician ABQ, NM March 2007 - May 2014

Carried out direct patient care activities, including dressing wounds and assisting with procedures.

Collected specimens using proper aseptic techniques.

Kept healthcare team informed with regular updates to patient charts, including vitals, treatments, and responses.

Maximized patient comfort by keeping rooms clean and consistently meeting individual needs.

Maintained efficient patient flow and unit operations with regular supply restocking.

Prepared for patient admissions by cleaning rooms and setting up ordered equipment for each patient's needs.

Enhanced healthcare standards through effective team collaboration and delivery of high-quality care.

Supported registered nursing staff by caring out effective care plans.

Assisted patients with activities of daily living such as bathing and feeding.

Prevented bedsores, consistently turning patients every [Number] hours.

Enhanced patient physical recovery with emotional and social support.

Moved specimens, laboratory items, or pharmacy items between authorized personnel and properly documented activities.

Helped patients move safely with skilled mobility support.

Kept patients comfortable with clean linens and well-stocked rooms.

Resolved patient issues by quickly responding to calls and emergency issues.

Education

AAS

University of New Mexico, Albuquerque, NM May 2014

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